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internet connection broken following computer crash


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#1
gparks

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Last night firefox crashed and I attempted to reset my computer to resolve the problem. The computer would not start back up again and would go to a black screen with a blinking cursor. Removing all non essential USB items (ipod mainly) allowed the computer to start up again and it appears to be running normally but I cannot connect to the internet.

I am on a university ethernet connection. It appears to be recognizing the connection as active but I just cannot get any web pages to come up.

So far I have tried doing the "IP release" and "IP renew" in the command console and reset my winsock settings but no luck. Any help would be much appreciated- I am using a 3 year old Dell running XP.
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#2
diabillic

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Can you do an ipconfig /all from the command line and paste the output?
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#3
gparks

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Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Greg>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : GREG
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hs.uci.edu

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : hs.uci.edu
Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Cont
roller
Physical Address. . . . . . . . . : 00-11-43-B2-60-36
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 128.200.162.34
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 128.200.162.1
DHCP Server . . . . . . . . . . . : 128.200.145.34
DNS Servers . . . . . . . . . . . : 128.200.145.34
160.87.7.31
Primary WINS Server . . . . . . . : 128.200.145.34
Secondary WINS Server . . . . . . : 160.87.7.31
128.200.145.7
Lease Obtained. . . . . . . . . . : Thursday, July 16, 2009 12:42:07 PM
Lease Expires . . . . . . . . . . : Thursday, July 23, 2009 12:42:07 PM

C:\Documents and Settings\Greg>
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#4
diabillic

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Since you appear to be on the University of Irvine intranet, are you required to run a client to access the net such as Cisco Clean Access?
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#5
gparks

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For personal computers we need CCA. But on this work computer I have never had install that or any other program that I know of.

I just noticed today that I am able to access the UCI web pages but can't reach outside ones so it does sound like there may be some sort of university firewall problem. Do you know how I would check if this is the problem?
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#6
diabillic

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The only way to check would be to check with the uni's IT department. If you cant access outside pages, its probably a gateway issue.
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#7
gparks

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Thanks. Ill give them a call after the weekend and see if they can get it straightened out.
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#8
diabillic

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Great, let us know what they say and if you need any further assistance :)
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