Nothing I do seems to work. Do you have any clues whats going on?
Photo software does not recognize scanner
Started by
wasillaresident
, Jul 18 2009 02:07 AM
#1
Posted 18 July 2009 - 02:07 AM
Nothing I do seems to work. Do you have any clues whats going on?
#2
Posted 18 July 2009 - 07:21 AM
Hi,
Can i ask why did you uninstall the software? Was there an error or something?
Just before you try anything else unplug the scanner from the system and try it in a different USB input. Also check the other USB and power connections.
There has been a patch release for this error well sort of anyhow that could be of use were by the users buttons become inactive in certain windows environments.
Download the patch from HERE
Then run it and see what happens. If that doesn't solve the problem i would first remove the old scanner software again and then update it via the HP website HERE. Check through the other updates at the bottom of that page to see if any of them conform to an error also.
Hope that helps.
Can i ask why did you uninstall the software? Was there an error or something?
Just before you try anything else unplug the scanner from the system and try it in a different USB input. Also check the other USB and power connections.
There has been a patch release for this error well sort of anyhow that could be of use were by the users buttons become inactive in certain windows environments.
Download the patch from HERE
Then run it and see what happens. If that doesn't solve the problem i would first remove the old scanner software again and then update it via the HP website HERE. Check through the other updates at the bottom of that page to see if any of them conform to an error also.
Hope that helps.
Edited by rev_olie, 18 July 2009 - 07:22 AM.
#3
Posted 18 July 2009 - 11:46 AM
You are a life saver! I downloaded the patch and everything works great I can't thank you enough.
#4
Posted 18 July 2009 - 01:05 PM
Glad to help
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