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Computer running slow after WoW crash


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#31
rshaffer61

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It is time to take the system back to factory settings.
This will format the system and reinstall everything just like it was when the system was brand new.
You will have lots of updates to get so be prepared for a long wait.
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#32
XxDarkSatoshixX

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did you download the wow trial after System Restore? If you did uninstall it. is ur computer compatible? if not uninstall it post asap
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#33
DDLuna

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I've waited this long. What's a few more days lol. Ok, what do I have to do?
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#34
rshaffer61

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One of the disk should be named Recovery
This is the one that will format and reinstall everything back to original
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#35
DDLuna

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I have two Dell dvds. One is "Operating System" says it's the "Reinstallation DVD" and the one I've been using this whole time. The other is "Drivers and Utilities" it's the "ResourceCD" and contains the device drivers, diagnostics and utilities. Do I continue to use the operating system one?
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#36
rshaffer61

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Sorry for the long response time. I've been really busy around here.
You will now want to use the Installation disk but since we have everything important backed up this will be a fresh install.
Put the disk in and boot the system
When it gets to the disk and ask if you want to keep the existing installation or replace it.
Replace it.
If that is not the option and it wants to format then do Format.
This will erase everything and take the system back to factory settings.
Once that is done then you will have to use the other disk to load all the Drivers and Utilities.
This is where you may be able to save some disk space.
The only one's you really need is the Drivers
Everything else can be installed using Third Party Programs
This will also be less of a resource hog on your system resources.
We can take care of that after the system is up and running correctly.
Let me know how it goes or if any questions during this.

This may help also:
Go HERE for step by step instructions on how to partition, format, and install XP fresh
The steps may not be exactly in order to what you will see but the results will be the same hopefully. :) :)
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#37
DDLuna

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Ok, reinstalled windows. Installed all drivers found on dvd but I still seem to be missing some. In Device Manager I have question marks by "PCI Device" and "SM Bus Controller". How do I find those drivers or whatever is needed for them?
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#38
rshaffer61

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Can you take a screenshot of the device manager showing the two devices in question?
I believe the PCI Device is probably the modem
The other I am checking on.
Can you tell me what model of Dell this is?
I can then try to find the drivers for the two devices.
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#39
DDLuna

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Here is the pic. My Dell is an XPS 710.

Device_Manager.JPG
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#40
rshaffer61

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Go HERE and get the Chipset driver first.
Install it and see if that fixs the SMS Bus Controller
Let me know
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#41
DDLuna

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Yes, it took care of it. Only PCI Device left.
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#42
rshaffer61

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Now I see by your screenshot the network part is working is that correct?
IS there a MODEM in that system?
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#43
DDLuna

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I think there is but I'm not quite sure. How can I find out?
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#44
rshaffer61

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Look at the back of the system.
Is there a place for a phone line (normal telephone jack connector)
And a place for your Ethernet Cable(Usually a larger version of the phone line connector)?
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#45
DDLuna

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Only saw an Ethernet connection. No phone line one.
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