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IE, FF crashing too often


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#1
degeneratepress

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I've been through the many steps in Malware and received help there.
http://www.geekstogo...view=getnewpost
(Lots of registry logs and such at that post.)

But both IE 8 and Firefox still crash. I get 'IE has encountered a problem' and it sends the error message. Usually IE then backs up to the previous page I was browsing.

Windows XP Home Edition, Service Pack 2 and other automatic updates, McAfee Security Center running. Anything else I need to provide?
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#2
Broni

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Same in Safe Mode with Networking?
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#3
degeneratepress

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Booted in Safe Mode with Networking. Started IE8. Got 2 messages about add-ons that might cause problems (Drive Letter Access and something from HP that is not compatible with IE8.)
Set it to run IE with those always disabled.
Poked around the interweb and got the usual "IE has encountered a problem" problem within a few minutes. IE doesn't actually close - it just says it's going to, does the error reporting, then backs up one page in the history and seems to continue running a bit. Other times it locks up.
Where should I start? NOT that technically savvy.
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#4
Broni

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What about Firefox behavior?
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#5
degeneratepress

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I haven't tried FF in Save Mode with Networking but it seems a *bit* more stable. IE seems to be getting worse. And I got the BSOD today, 'DRIVER_IRQL_NOT_LESS_OR_EQUAL' - all I had open was MS Outlook 2000 and Word 2000. Typing in Word and BLAM.
Reboot and got some error codes, if they help.
BCCode : 100000d1 BCP1 : 00000004 BCP2 : 00000002 BCP3 : 00000001
BCP4 : F841A339 OSVer : 5_1_2600 SP : 3_0 Product : 768_1

I am close to giving up and rebuilding this system from scratch. That'll waste hours and hours of time and I don't know if I have all the software on this drive any more.
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#6
Broni

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Download, and install BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
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#7
degeneratepress

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==================================================
Dump File : Mini081009-01.dmp
Crash Time : 8/10/2009 5:35:28 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0x00000004
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0xf841a339
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+2339
File Description : NT File System Driver
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
==================================================

==================================================
Dump File : Mini080309-01.dmp
Crash Time : 8/3/2009 12:05:33 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x80584561
Parameter 3 : 0xef3cfa50
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+ad561
File Description : NT Kernel & System
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5755 (xpsp_sp3_gdr.090206-1234)
==================================================

==================================================
Dump File : Mini080309-02.dmp
Crash Time : 8/3/2009 12:02:19 PM
Bug Check String : THREAD_STUCK_IN_DEVICE_DRIVER
Bug Check Code : 0x000000ea
Parameter 1 : 0xfb770ca0
Parameter 2 : 0x82c9e930
Parameter 3 : 0x82c891d0
Parameter 4 : 0x00000001
Caused By Driver : ialmdnt5.dll
Caused By Address : ialmdnt5.dll+bd33
File Description : Controller Hub for Intel Graphics Driver
Product Name : Intel Graphics Accelerator Drivers for Windows NT®
Company : Intel Corporation
File Version : 6.14.10.3691
==================================================

==================================================
Dump File : Mini072909-01.dmp
Crash Time : 7/29/2009 10:25:51 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x805661f1
Parameter 3 : 0xee07dc94
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+8f1f1
File Description : NT Kernel & System
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5755 (xpsp_sp3_gdr.090206-1234)
==================================================

==================================================
Dump File : Mini072709-01.dmp
Crash Time : 7/27/2009 9:03:22 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x00000000
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x804dc11d
Caused By Driver : hal.dll
Caused By Address : hal.dll+276e
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
==================================================

==================================================
Dump File : Mini071609-01.dmp
Crash Time : 7/16/2009 10:53:02 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x00000000
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x804fd5f3
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+265f3
File Description : NT Kernel & System
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5755 (xpsp_sp3_gdr.090206-1234)
==================================================

==================================================
Dump File : Mini061406-01.dmp
Crash Time : 6/14/2006 5:29:59 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xbf853024
Parameter 3 : 0xee538c80
Parameter 4 : 0x00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+53024
File Description : Multi-User Win32 Driver
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5796 (xpsp_sp3_gdr.090417-1242)
==================================================

==================================================
Dump File : Mini061406-02.dmp
Crash Time : 6/14/2006 5:28:42 PM
Bug Check String : THREAD_STUCK_IN_DEVICE_DRIVER
Bug Check Code : 0x000000ea
Parameter 1 : 0x81957020
Parameter 2 : 0x81f791a0
Parameter 3 : 0x82198140
Parameter 4 : 0x00000001
Caused By Driver : ialmdd5.DLL
Caused By Address : ialmdd5.DLL+287b4
File Description : DirectDraw® Driver for Intel® Graphics Technology
Product Name : Intel Graphics Accelerator Drivers for Windows NT®
Company : Intel Corporation
File Version : 6.14.10.3691
==================================================
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#8
Broni

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Two most likely causes. Either serious system files corruption, or RAM problem.

A. If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-2.11.iso.zip file.
3. Inside, you'll find memtest86+-2.11.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-2.11.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run.

The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the ôerrorsö line. If you see ANY errors, even one, then you have bad RAM.
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#9
degeneratepress

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Replaced memory rather than suffering through the test. I needed an upgrade anyhow.
I have not gotten BSOD in the two days since. It was getting to the point where I'd get it daily.

However, IE8 still bombs at random. "IE has encountered an error and is forced to close." But it doesn't have to close - it just backs up a page in the browser history.
Haven't crashed FF yet but I haven't been on the machine much.
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#10
Broni

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Good news about RAM :)

As for IE8, you're not the only one having problems.
Go back to IE7, or switch to Firefox.
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#11
degeneratepress

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I switched to IE 8 because my problem started under IE7. I updated FF because it, too, was having problems. FF3 is having FEWER problems but still problems.
I officially give up. Going to have to rebuild.
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