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msconfig will not load from start menu


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#1
jo1men

jo1men

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PLATFORM: Windows XP SP2
PROBLEM: msconfig will not load from Start-Run window but instead gives an error message that it can't find the file and that I should type it in correctly.

SYMPTOMS:
1. I can execute it from C:\Windows\PChealth\helpctr\binaries.
2. Help and Support does not exist in listing of running services.
3. I cannot open Help and Support from the Start menu but instead I get the same error message that it can't find the file "helpctr.exe"
4 There is only one subfolder - binaries - in C:\Windows\PChealth\helpctr while on another computer that works properly there are15.
5. Taskmgr does open from the Start-Run window - although I realize it resides in a different folder..

SOLUTIONS?
1. Microsoft notes 555329 and 55472 offer a registry edit that appears to set up a path to the above directory but that would not replace the missing folders. Besides, while I have edited the registry successfully in the past, I would like to explore all other options first.
2. Microsoft notes 888018 recommends executing C:\inf\PCHealth.inf and use the original installation disc when called for. While I have the disc and it looks like this approach might edit the registry and reload the missing folders, caution dictates that I consult experts before I do something that might cause real trouble.

COMMENTS:
1. I do use a firewall and real time anti-virus. In addition I use 4 different programs weekly to do malware scans. Lastly, to my knowledge I have not had an attack for quite a long time so I don't think this problem is due to malware.
2. It is possible that I might have run Easy Cleaner some time in the past and that might have caused the problem. However, I have removed it and now use CCCleaner - very rarely and carefully!
3. Fortunately, the computer otherwise perfoms every other function very well so this problem is not terribly critical.. However, I do try to keep it as close to optimal performance as possible.

YOUR SUGGESTIONS OR RECOMMENDATIONS WOULD BE GREATLY APPRECIATED. DO YOU THINK SOLUTION 2 MIGHT WORK WITHOUT A COMPLETE REPAIR USING THE OS DISK AND THE SUBSEQUENT REINSTALLATION OF CLOSE TO 100 UPDATES - i HAD TO DO THAT JUST RECENTLY ON ANOTHER COMPUTER!
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#2
happyrock

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you need to run sfc /scannow...
if you don't have a xp cd you will have to borrow one from a friend or coworker...
it has to be the same flavor of xp you have installed...IE: if you have xp pro...the one you borrow has to be xp pro

The main reason for using this utility is when you suspect there may be a problem with a Windows XP system file

How to use Scannow sfc...

To do this click on start...run...then type in...sfc /scannow

NOTE..the single space between sfc and /

This command will immediately initiate the Windows File Protection service to scan all protected files and verify their integrity, replacing any files with which it finds a problem.
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