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cd rom and dvd-rw was not working


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#1
fulonbill

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I was playing a PC game that you have to have the game in the CD-rom, this was last week. The other night I wanted to play the game, when I clicked the icon on my decktop it said I needed the disc in to play it. I started checking all the setting.
Well when I came back I noticed in device manager that my cd rom and dvd-rw was not working properly. Well it has a yellow exclamation on it and it says, "Driver has became corrupt or missing." I have tried to uninstall the cd and dvd-rw and then let the computer recognize the drivers. Well it still says that they are corrupt or missing. So anybody know what i should do?
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#2
fulonbill

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Also in devise manager there is a yellow question mark next to both drives. I unenstalled both and restarted but did not fix the problem
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#3
wannabe1

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Hello fulonbill...

Click Start, then Run, type regedit and click "Ok"

In the left pane, expand (click +) HKEY_LOCAL_MACHINE, then SYSTEM, then CurrentControlSet, then Control, then Class, and click on {4D36E965-E325-11CE-BFC1-08002BE10318}

In the right pane, are UpperFilters and/or LowerFilters listed?

wannabe1
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#4
fulonbill

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yes both are listed
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#5
wannabe1

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In the left pane, right click on {4D36E965-E325-11CE-BFC1-08002BE10318} and choose "Export". Name this file oldfilters and save it to your desktop.

In the right pane, right click on LowerFilters and choose "Delete"...accept the change. Right click on UpperFilters and choose "Delete"...accept the change.

Close Registry Editor and reboot.

See if the drives work correctly.
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#6
fulonbill

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that seems to take care of it.... thanks so much.. why would that happen? can you tell me?
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#7
wannabe1

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Upper and Lower filters are hardware hooks used by some applications to take control of a device. In your case I suspect it was a game that set the filters on your optical drives.

You can delete the file you saved to the desktop.

Glad to help! :)
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#8
fulonbill

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ok, the next problem is my cd burner. its like I dont even one. its roxio. it worked until the cd drives stopped. those are working fine now but no burner
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#9
wannabe1

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Reinstall Roxio...
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