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Invalid Email Address when type it into a site


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#1
adams0423

adams0423

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I'm trying to help a friend who has Ubuntu and Windows dually loaded on his laptop. When he goes to a site that requires an E-mail address, he types his in, and almost always gets some type of "Invalid Email address" error. He logged out of Windows and into Ubuntu, and gets the same error!

I am suspecting something in his BIOS since it happens in either OS. Is there anything else that would come to your mind as a potential issue?

We have re-typed passwords very carefully to ensure our accuracy and consistency.
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#2
starjax

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bios would have nothing to do with this. This issue is a site specific issue. either they are blocking his email domain, he is entering it incorrectly, or some other issue is occuring. He should contact customer support or try a different email address.
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#3
adams0423

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I would have initially agreed, but he showed me 4 separate sites that were telling him "invalid E-mail" for his Gmail address, including a travel site, and E-commerce site, a white paper site, and another. I believe most sites that validate E-mails look for a x@x.xx format. I can't think of what else could be perceived as invalid.

Thanks for your feedback.
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#4
starjax

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what browser is he using? Add ons?
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#5
adams0423

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In Windows it happens with IE & Firefox. I don't know what browser he is using in Ubuntu. The commonality of the problem on this one computer (and not another computer with the same sites/forms) is what leads me to suspect some BIOS setting. I'm going to get the computer from him next week to work with, but can't begin to imagine what the problem could be.
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#6
starjax

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again BIOS is Hardware, not software. This is a software issue. Only way to tell is for you to look at the computer and see if you can duplicate the issue.
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#7
AmyR2

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Hi,
I'm so glad I noticed this post because I keep having this same problem so many times on both mine and mom's computers and never have got any answers as to what if anything that I'm doing wrong.
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