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cannot connect to itunes store.


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#1
Ariho.

Ariho.

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Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Acer Aspire 1360
iTunes 8.2.1.6
QuickTime 7.6.2
FairPlay 1.4.10
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.5.2.2
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number 93CF96AC61B26AF0

Current user is an administrator.
The current local date and time is 2009-08-20 15:22:48.
iTunes is not running in safe mode.

Video Display Information

NVIDIA GeForce FX Go5700
VIA/S3G UniChrome Pro IGP


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {D46AA290-24FD-4729-880A-29146F6BD0BF}
Description: acer IPN2220 Wireless LAN Card - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Thu Jan 22 18:58:53 2009

Lease Expires: Fri Jan 23 18:58:53 2009

DNS Servers:

Adapter Name: {D3191B65-F045-44AA-A930-C75FB2C94CB6}
Description: VIA Rhine II Fast Ethernet Adapter - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: No
DHCP Server: 255.255.255.255
Lease Obtained: Thu Jan 01 03:00:00 1970

Lease Expires: Thu Jan 01 03:00:00 1970

DNS Servers: 62.128.175.11
62.128.175.11
62.128.175.10

Adapter Name: {C1E1831C-D49A-458B-9AEA-5317148DC51C}
Description: WAN (PPP/SLIP) Interface
IP Address: 10.16.86.225
Subnet Mask: 255.255.255.255
Default Gateway: 10.16.86.225
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 03:00:00 1970

Lease Expires: Thu Jan 01 03:00:00 1970

DNS Servers: 41.221.87.2
41.221.87.2
41.221.81.132

Active Connection: Warid Mobile Internet
Connected: Yes
Online: Yes
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection was refused.
Connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection was refused.
iTunes has never successfully accessed iTunes store.



**** CD/DVD Drive Tests ****

LowerFilters: PxHelp20 (2.0.0.0), drvmcdb (1.0.0.1), PFC (2.5.0.204), MXLW2K (1.0.1.109),
UpperFilters: NTIDrvr (1.0.0.5), pwd_2k (8.0.5.9), GEARAspiWDM (2.1.0.1),

E: QSI DVDRW SDW-042, Rev DX76
Drive is empty.



**** iPod/iPhone Connectivity Tests ****

iPodService 8.2.1.6 is currently running.
iTunesHelper 8.2.1.6 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.

Universal Serial Bus Controllers:

VIA Rev 5 or later USB Universal Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.

FireWire (IEEE 1394) Host Controllers:

Texas Instruments OHCI Compliant IEEE 1394 Host Controller. Device is working properly.

**** iPhone/iPod Touch Sync Tests ****

No iPhone or iPod found.
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