[Odessa__21]

I had 39 viruses on my computer. Dell has been supposed to help me for months now but each time I call in, they troubleshoot for 2 hours then say they'll have to research my problem and they will call back but they never do. Then I call back in and go through the exact same thing each time. I desperately need some help. I've done everything that was posted on this website under the cleaning guide, except for step six because my computer said it was dangerous. Please let me know how I can make sure that there isn't any more viruses hiding out on my computer and how can I get my USB ports & volume to work again. I also want to make sure that I have removed all the viruses and there isn't anything still hiding out on my computer. I greatly appreciate anyone's help!!

My devise manager shows an exclamation point next to the following:
Intel® 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC
Microsoft WINMM WDM Audio Compatibility Driver


Please let me know what info I should post to help out.....the following is the Malwarebytes' AntiMalware log from a full scan:


Malwarebytes' Anti-Malware 1.40
Database version: 2697
Windows 5.1.2600 Service Pack 3 (Safe Mode)

8/26/2009 9:07:24 AM
mbam-log-2009-08-26 (09-07-24).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 183934
Time elapsed: 2 hour(s), 0 minute(s), 1 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 3
Files Infected: 22

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\Manson (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\15290314 (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\95300306 (Rogue.Multiple) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\Courtney\Local Settings\Temp\285181014.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Courtney\Local Settings\Temp\289712264.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Courtney\Local Settings\Temp\349556014.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Courtney\Local Settings\Temp\aag3yase3jbgdmfhkhsery44.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\Courtney\Local Settings\Temporary Internet Files\Content.IE5\890XDVC3\612[1].exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP147\A0047470.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP147\A0047471.exe (Trojan.ATRAPS) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP147\A0047472.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP147\A0047473.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\sopidkc.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\tpsaxyd.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\15290314\15290314.glu (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Courtney\Application Data\wiaserva.log (Malware.Trace) -> Quarantined and deleted successfully.
C:\Documents and Settings\Courtney\Application Data\wiaservg.log (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\certstore.dat (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\comsa32.sys (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\fhpatch.dll (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\IPHACTION.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\iphy.dll (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\wpv091245795053.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\wpv131245771011.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\010112010146118114.dat (Worm.KoobFace) -> Quarantined and deleted successfully.

Edited by Odessa__21, 26 August 2009 - 11:38 AM.