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Windows can't check for updates


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#1
Wilksey

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I have Vista Home Premium 32 bit and for the past 4 weeks the system advises that Windows can't check for updates. When I try to locate the updates manually I get the following error code 80072EFD

Can anyone offer help on this?
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#2
michaelg9

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Hey Wilksey :) ,
It seems that a firewall / antiviurs or any other security product is preventing Windows Update Services to connect to the internet. Please add the following sites to your firewall's or any other security product that provides internet protection to its exceptions list:
  • http://*.update.microsoft.com
  • https://*.update.microsoft.com
  • http://download.windowsupdate.com

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#3
Wilksey

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michaelg9

Thanks for your reply - I run McAfee 3-User McAfee Total Protection, however I can't find anywhere to add these website addresses.

Any ideas?

Regards
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#4
michaelg9

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Can you try to disable McAfee and then try to update, and tell me if you were successful?
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#5
rev_olie

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To add the website directly to McAfee ( for latest McAfee)
*****************************

Open McAfee
Click on Internet and Networking
Click on configure to the right side of Internet and Networking.
Click on advanced under the TITLE "FIREWALL PROTECTION IS ENABLED"
Now on the left side locate allowed website
Add the site from there.

Also just to add to this to, make sure your system date and time are correct. This is a similar problem/error code across Microsoft products to tell the user the date is incorrect.
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#6
Wilksey

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Michaelg9 - Have disabled and reloaded but still coming up against the same problem

rev oli - the only thing that Mcafee's Firewall offers is to add or ban IP addresses. When I open McAfee as you suggest I'm not presented with the any of the options you suggest in your note
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#7
michaelg9

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rev oli - the only thing that Mcafee's Firewall offers is to add or ban IP addresses. When I open McAfee as you suggest I'm not presented with the any of the options you suggest in your note

Exactly, can you add these ips to the trusted zone?

To add a trusted computer connection:

  • On the Windows® Taskbar next to the clock, double-click the Mcafee® (M) icon.Posted Image
  • Click the Internet & Network link.
    Posted Image
  • Click the Configure link.
    Posted Image
  • In the Internet & Network Configuration pane, under Firewall protection, click the Advanced button.
    Posted Image
  • On the Firewall pane, click the Trusted and Banned IPs link
    Posted Image
  • On the Trusted and Banned IPs pane in the drop-down, select Trusted IP Addresses.
    Posted Image
  • Click the Add button.
    Posted Image
  • Under the Add Trusted IP Address Rule, do the following:
    Posted Image
  • Select Single ip address and add the following address:
    79.140.80.33
  • Click the OK button.
    Posted Image
  • In the Add Trusted IP Address Rule dialog, click Yes to confirm that you want to add the trusted computer connection.

Now do the following for this ip:
65.55.184.155

If you can't get this to work, on the Windows Taskbar next to the clock, right-click the Mcafee® (M) icon and click exit (or anything that will stop it from working). Make sure that McAfee is not running and try to update. Tell us the result.
DONT FORGET TO ENABLE MCAFEE WHEN YOU'RE FINISHED!!!
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#8
rev_olie

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If you can't get this to work, on the Windows Taskbar next to the clock, right-click the Mcafee® (M) icon and click exit (or anything that will stop it from working). Make sure that McAfee is not running and try to update. Tell us the result.


Just to add to that you may need to do ctrl-alt-delete and end any Mcafee processes still lingering around.
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#9
Wilksey

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Have added the IP addresses recommended by Michael9, unfortunately it hasn't solved the problem
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#10
michaelg9

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Have added the IP addresses recommended by Michael9, unfortunately it hasn't solved the problem

Can you try to end McAfee, or if you use any download accelerator programs and then update and tell me if works?

If you still can't update, then do these:
  • In Internet Explorer, click Tools and then click Internet Options.
  • In the Internet Options dialog box, go to the Connections tab.
  • Click LAN Settings...
  • Uncheck the Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections) checkbox.
  • Click OK and OK again Internet Options

Then copy all of the following:
REGSVR32 ATL.DLL
REGSVR32 MSXML3.DLL
REGSVR32 WUAPI.DLL
REGSVR32 WUAUENG.DLL
REGSVR32 WUAUENG1.DLL
REGSVR32 WUPS2.DLL
REGSVR32 WUCLTUI.DLL
REGSVR32 WUPS.DLL
REGSVR32 WUWEB.DLL
REGSVR32 QMGR.DLL
REGSVR32 QMGRPRXY.DLL
REGSVR32 JSCRIPT.DLL

And go to start > run and paste them.
Try to update now.

Usually, these are the common ways of solving the update problem, but if you still can't update, follow this tutorial.
Hope this helps!
Thank you

Edited by michaelg9, 04 September 2009 - 06:37 AM.

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#11
Wilksey

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Have tried everyting that michaelg9 has suggested but nothing has resolved the problem, not even the Microsoft tutorials - can anyone else out there offer a solution
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#12
rshaffer61

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Please run the MGA Diagnostic Tool and post the report it produces:
  • Download MGADiag to your desktop.
  • Double-click on MGADiag.exe to launch the program.
  • Click Continue.
  • Ensure that the Windows tab is selected. (It should be by default.)
  • Click the Copy button to copy the MGA Diagnostic Report to the Windows clipboard.
  • Paste the MGA Diagnostic Report into your next reply.



Step 1
Are you getting a specific error message?
If so, go here and check it

http://v5.windowsupd...t.aspx?ln=en-us

If there is no error, go to step 2

Step 2

Start >Run, type
regsvr32 jscript.dll
<enter>

Try Windows Update. If it is still not working, then try this:

Start >Run, type
regsvr32 MSXML3.dll
<enter>

Try Windows Update. If it is still not working then lets try this:

step 3

Download and install the following

Windows scripting host 5.6 for Windows XP and Windows 2000

Try updates again and let us know if it working
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#13
Wilksey

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rshaffer61

Can't open the web page for MGADiag - Explorer states "Internet Explorer cannot display the webpage", however I can access other pages. Is this part of the same problem with the updates?

Any suggestions?
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#14
rev_olie

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rshaffer61

Can't open the web page for MGADiag - Explorer states "Internet Explorer cannot display the webpage", however I can access other pages. Is this part of the same problem with the updates?

Any suggestions?


Can you maybe use another PC for this? E.g download the file on another PC and then transfer it over eg with a USB stick to your PC and run it.
The URL is fine for me so the problem is maybe interlinked.

Have you any results for steps 2 + 3?
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#15
Wilksey

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Ok will try to download the program from another computer - have tried steps 2 & 3 as suggested by rshaffer61 how ever received the following error messages:

The module jscript.dll was loaded but the call to DIIRegisterServer failed with error code 0x80004005 - it was the same for step 3 with an error code 0x80070005

Any suggestions?
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