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Random Crashes, and BSoD, require help!


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#1
Mholmes54

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I have a new PC, and have had many problems since it was built(by a local company). First I had random crashes and after hard reseting, the OS wouldn't boot again. The company blamed the problem on GTA 4, so i uninstalled the game. Since uninstalling GTA 4 I haven't had any errors with the PC not booting. Now I play World of warcraft, and watch videos on Youtube. I still have crashes sometimes 5 mins apart sometimes hours apart, but usually only while watching videos or playing wow(then again i'm not on the PC much outside that)Most of the time when it crashes, my screen goes scrambled, I hard reset and everything loads up fine. A couple of times i've gotten the BSoD, but i didn't write down what the error message was, so i'm waiting for the next time this happens to copy it down.

To the best of my knowledge all of my drivers are up to date.
The OS is XP 64 bit.
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#2
rshaffer61

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Hello Mholmes54.... Welcome to GeeksToGo, :) :) :)

I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
Please understand we are all volunteers and we are not here all the time. Sometimes it may be a extended amount of time to get back to you. If it has been more then 3 days please shoot me a PM and I will try to get back to you quickly then.

If the BSOD is not stopping please do the following so it will and you can get the stop code and all other Technical info.

BSOD in safe mode:

Right click MY COMPUTER and then PROPERTIES
Click ADVANCED and then click the SETTINGS button In the Startup And RECOVERY section
Uncheck AUTOMATICALLY RESTART. Click APPLY and OK.

Now reboot. This will result in the BSOD error being halted so you can now copy and reply with the STOP ERROR and any parameters.
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#3
TheWhiteRose000

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Sounds like a software problem, to me it sounds like direct X but I am not sure.
I mainly handle hard ware so software isnt my thing.

Or xD
It could be problems with your video card.
(Shrug)

I'll leave this one to Rshaffer61.
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#4
rshaffer61

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Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.
Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes

WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply
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#5
Mholmes54

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About to try Whocrashed now :). I just got A BSoD again with the following error. Stop:0x0000003B (0x00000000c0000005, 0xFFFFF97FFD00B0Z6, 0xFFFFFADF5cD9D3B0, 0x0000000000000000

Dxg.sys address FFFFF97FFD00B026 base at FFFFF97FFFD0000000, Datestamp 45d695cc

All jiberish to me :) .

I'll run whocrashed and post the results shortly.

Thanks for the help!!!!
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#6
Mholmes54

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Looks like i didn't need to copy the previous error, here is a copy of the whocrashed log.

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.


On Wed 9/2/2009 6:31:08 PM your computer crashed
This was likely caused by the following module: dxg.sys
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF97FFD00B026, 0xFFFFFADF5CD9D3B0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\drivers\dxg.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Driver
The crash took place in a standard Microsoft module. Likely the culprit is another driver on your system which cannot be identified.



On Mon 8/31/2009 11:23:21 PM your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x50 (0xFFFFFA80424CF220, 0x0, 0xFFFFF800012839E7, 0x2)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Likely the culprit is another driver on your system which cannot be identified.



On Sun 8/30/2009 8:41:31 PM your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x50 (0xFFFFFADF00A714C8, 0x0, 0xFFFFF80001280071, 0x0)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Likely the culprit is another driver on your system which cannot be identified.



On Fri 8/28/2009 5:16:36 PM your computer crashed
This was likely caused by the following module: nv4_disp.dll
Bugcheck code: 0x50 (0xFFFFFA804E4F5AD8, 0x0, 0xFFFFF80001283A00, 0x2)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\WINDOWS\system32\nv4_disp.dll
product: NVIDIA Compatible Windows 2000 Display driver, Version 190.62
company: NVIDIA Corporation
description: NVIDIA Compatible Windows 2000 Display driver, Version 190.62



On Sun 8/23/2009 6:28:59 PM your computer crashed
This was likely caused by the following module: nv4_disp.dll
Bugcheck code: 0x50 (0xFFFFFA806A69FFB1, 0x0, 0xFFFFFADF5C9478C8, 0x2)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\WINDOWS\system32\nv4_disp.dll
product: NVIDIA Compatible Windows 2000 Display driver, Version 190.62
company: NVIDIA Corporation
description: NVIDIA Compatible Windows 2000 Display driver, Version 190.62



On Sun 8/23/2009 2:19:13 PM your computer crashed
This was likely caused by the following module: nv4_disp.dll
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF97FFD1861A0, 0xFFFFFADF58CA4EA0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\nv4_disp.dll
product: NVIDIA Compatible Windows 2000 Display driver, Version 190.62
company: NVIDIA Corporation
description: NVIDIA Compatible Windows 2000 Display driver, Version 190.62



On Tue 8/18/2009 10:03:39 PM your computer crashed
This was likely caused by the following module: nv4_mini.sys
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800012839E7, 0xFFFFFADF584BAD80, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\drivers\nv4_mini.sys
product: NVIDIA Compatible Windows 2000 Miniport Driver, Version 190.62
company: NVIDIA Corporation
description: NVIDIA Compatible Windows 2000 Miniport Driver, Version 190.62



On Tue 8/18/2009 6:33:13 PM your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80001283A00, 0xFFFFFADF583F7D80, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Likely the culprit is another driver on your system which cannot be identified.



On Sun 8/16/2009 10:25:36 PM your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800012829FC, 0xFFFFFADF5CE6E360, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Likely the culprit is another driver on your system which cannot be identified.



On Sun 8/16/2009 3:36:58 PM your computer crashed
This was likely caused by the following module: rtkhda64.sys
Bugcheck code: 0x7F (0x8, 0x80050031, 0x6F8, 0xFFFFF8000102E60F)
Error: UNEXPECTED_KERNEL_MODE_TRAP
file path: C:\WINDOWS\system32\drivers\rtkhda64.sys
product: Realtek® High Definition Audio Function Driver (HRTF data Copyright 1994 by MIT Media Lab)
company: Realtek Semiconductor Corp.
description: Realtek® High Definition Audio Function Driver



On Fri 7/31/2009 12:28:47 AM your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x50 (0xFFFFF70009A0EA98, 0x0, 0xFFFFF8000104BBD0, 0x2)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Likely the culprit is another driver on your system which cannot be identified.
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#7
rshaffer61

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Most crashes are due to the Nvidia driver.
This could possibly mean the driver is corrupt.
Have you tried to find a newer 64 bit driver for your card?
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#8
Mholmes54

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Actually, I suspected it could be my video driver so I updated it a few days ago, but that didn't fix the problem.
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#9
rshaffer61

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First, uninstall the NVIDIA drivers (if they are still installed) using Add or Remove Programs. You can get to Add or Remove Programs by clicking on the Start Button, then clicking on Control Panel. Then click Add or Remove Programs. Once in Add or Remove Programs, you need to find NVIDIA Drivers and click Change/Remove. (If you have an NVIDIA chipset, make sure the NVIDIA Display Driver checkbox is checked, then click Remove. Otherwise, just click Yes.)

Next, please download and install Driver Sweeper from here. (Click on the Download (Europe) link, then scroll down and click on I Agree.)

Then, boot the computer into safe mode. To do this,
  • Turn the computer on (or restart the computer if it is already on).
  • Start tapping the F8 key. The Windows Advanced Boot Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
  • Ensure that the Safe mode option is selected.
  • Press Enter. The computer then begins to start in safe mode.
Next, open the program, Guru3D Driver Sweeper, that you just installed. Check the checkbox for cleaning NVIDIA - Display drivers. Then press the Clean button.

Reboot normally (not into safe mode), and then, download and install the drivers found here. (I'm having you install drivers that are a little bit older but are known to have less issues than the 190.xx series drivers.)

Reboot when prompted, and let us know if you still receive the error message.


Thanks to Stettybet0 for the instructions
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#10
Mholmes54

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I uninstalled the drivers, and downloaded the program, but i can't start the computer in safe mode. I hit F8 and get to the screen where i can choose to start in safe mode, but when i get to that screen my keyboard doesn't respond to any keys i touch until i get into the login screen for windows:(.

I'll try to figure it out in the meantime.
Thanks again for your continued help!
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#11
rshaffer61

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Are you using USB or PS2 keyboard?
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#12
Mholmes54

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Yes using a usb keyboard, i'll switch back to the other one and see if that works
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#13
Broni

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Is it separate video card, or on-board?
I'm asking, because types of errors, plus numerous ntoskrnl.exe errors may indicate RAM problem, video card RAM in this case = bad card maybe?
If it's separate card, I'd try to remove it, switch to on-board video, and see, if errors are there.
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#14
Mholmes54

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For rshaffer, i did everything you said, but the older driver is not compatible with my version of XP(i have XP Pro).

For Broni, I am using a video card, and if Nothing else works, then i'll try unplugging it and seeing if its the card, howeever i don't think its a card problem.
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#15
Mholmes54

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Does anybody else know a better driver that might work with my video card/OS? I don't want to take out the video card since i didn't build the computer myself and its possible if i open it up I'll void the warranty, or some problems may be blamed on me, unless I'm certain that is the problem.

Thanks again for any help.
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