The looks of the pop up is exactly the same. She was doing stuff on Facebook when her computer got infected btw. and this just this afternoon.
I'll run the same tools as recommended by Essexboy and post the logfiles here in a short while.
I hope you guys can help me out since I am going away on a trip this oncoming Saturday and then I can't help her for a full week.
Edit: Been running SuperAntispyware and Malwarebytes Antimalvare a couple of times and cleaned a bunch of infections.
Now there is one that remains, and it is Trojan horse Generic14.AMDQ which is lodged into C:\WINDOWS\system32\drivers\agp440.sys
None of the above programs detect it now, it is AVG Resident shield alert that detects it while I run scans with the above programs.
AVG labels the file to be "white listed" and as such I can't remove it due to the fact that then the computer will not function.
I got an infection in an critical area...
Solution to this, that a computer illiterate can manage to perform?
Edited by panictimestwo, 02 September 2009 - 02:53 PM.