Black Screen, Blinking Cursor, No OS, No Beep
Posted 02 September 2009 - 12:08 PM
Posted 02 September 2009 - 02:32 PM
I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
Please understand we are all volunteers and we are not here all the time. Sometimes it may be a extended amount of time to get back to you. If it has been more then 3 days please shoot me a PM and I will try to get back to you quickly then.
First issue is we need to get a look at that error or what is commonly called a BSOD (Blue Screen Of Death)
Hopefully by following the next steps we can achieve this.
BSOD outside of Windows
Start your system and at the Second post screen tap on F8 to get to the Boot Menu
Use the Arrow Keys to Scroll down to the line that says "Auto Start On Error" and highlight it.
Click Enter to disable it
The system should reboot and if not then do so.
When the BSOD shows it will stop so that you can reply with the STOP ERROR and any parameters.
Posted 02 September 2009 - 03:33 PM
Posted 02 September 2009 - 03:42 PM
"Invalid boot.INI file"
"Booting from C:\windows\"
I hope this helps to finding what to do next.
Posted 02 September 2009 - 04:14 PM
Is there any data on the hard drive that needs to be safe?
Posted 02 September 2009 - 05:34 PM
Posted 02 September 2009 - 07:42 PM
No, there is nothing on it that can't be replaced. I have my son save all his stuff on a seperate storage flash drive. I am more than happy to wipe it all clean.
Now that is a smart mother for sure.
Well Since the boot.ini file is messed up and nothing of importance to worry about how about we take the system back to factory setup like it was brand new?
Posted 02 September 2009 - 11:34 PM
Posted 03 September 2009 - 12:00 AM
On my system it is the DEL key on the first boot screen.
Try F11 on yours.
Once there you should see something about Recovery Partition and this is where you want to go.
From there then you would want a full recovery or system recovery.
This should return the system back to factory settings.
Let me know if you can get to the BIOS and what the options are.
Posted 03 September 2009 - 09:23 AM
I do not have anything on any of those windows that say anything about partions.
Posted 03 September 2009 - 09:36 AM
IBM Security Chip
IBM Predesktop Area:
Holds recovery image(s), HW diags, service utils.
Secure: No user or SW-Initiated changes
Normal: Change allowed: contents hidden from OS.
Disabled: Not usable. Visible and reclaimable.
BIOS Update Optoin:
Flash BIOS Updating by End-User. Configure Flash BIOS Updating Options:
Disabled: Entering supervisor password is required to update Flash BIOS when supervisor password is installed.
Enabled: Flash BIOS can be updated without entering supervisor password.
Posted 03 September 2009 - 09:43 AM
Enabled: If your OS supports Data Execution Prevention, this setting can prevent virus/worm attacks that create memory buffer overflows by running code where only data is allowed.
Disabled: Normal state.
Note: reset to disabled if your required applications can't run.
I hope this will help.
Posted 03 September 2009 - 01:49 PM
I'm looking to see if i can find another way but it is looking like the recovery partition is the only option without the original cd's.
Posted 03 September 2009 - 02:50 PM
Posted 03 September 2009 - 04:45 PM
This will assure that if this problem cannot be resolved through a Recovery Partition that we have another way to do this. I would also suggest asking them to verify if there is a Recovery Partition on the system we can access.
Here is the number to call them
(Monday to Friday
from 8:00 AM - 8:00 PM ET)
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