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spyware/malware


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Simeon11

Simeon11

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I have viruses/malware on my computer. In the center of the blue screen on the startup page there is a medium sized black box that states in big red letters “spyware has been detected do not use computer until it has been removed”. The only spyware program that works on the desktop is PC tools Spyware and every time I scan it detects over 50 viruses and over 100 infections. But, even after I scan and clean the problem still exist. I can only start spyware through Administrative tools. I have CA security-spyware, antivirus, firewall, etc. installed on my computer but it has been disabled and I am unable to restart. Every time I try to run a scan or download anything off the internet to resolve the problem nothing happens or I get a message that says program does not exist or a pop up asking what program I want to use. Systems restore and msconfg does not work, error message encountered I have also called Microsoft and tried to collaborate for them to take over my computer to diagnose the problem but, the computer locked them out also. A safe mode restart was also attempted and failed. I have been told the only thing to do at this point is to uninstall and reinstall windows XP, which I am currently waiting for the CD to arrive from Dell. Any other suggestions would be most appreciated.
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