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Computer Infected, no programs work

Started by munsrat , Sep 07 2009 10:39 AM

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munsrat

Posted 07 September 2009 - 10:39 AM

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My computer has been infected by malware/trojans. I cannot run windows explore so can't use a usb disk with anti-malware program to clean it. Can't access Internet with computer either. I had backed things up to an external harddrive but am worried that is infected too. I am using a separate laptop now. Do I need to format my desktop computer's hard drive to get rid of problem? Then, how do I get files back from infected external hard drive? Thanks for your help.

I should add that windows police pro malware pops up when I turn on the computer.

Edited by munsrat, 07 September 2009 - 11:21 AM.