[dSilanskas]

Well something odd happened to my wife's computer this morning. I was in the middle of using it and it froze. So I restarted the computer and the blue screen of death appared and the computer was stuck in restart mode. It kept rebooting over and over again. I installed the windows vista cd and ran the startup utility. It ran it's tests and said it didn't find any issues with the computer. I waited a little while ago and turned the computer back on. Well the computer started up and got to the screen where the pointer arrow is shown. But that is all it does. The screen is black and I can move the arrow around but nothing else is shown. She didn't have any restore points on the computer and has a lot of important info on the computer she doesn't want to lose. Any ideas on how to fix the computer or at least would I be able to get the info onto my laptop? Pictures, music etc... Any help I would be so greatful Thanks!

[Advertisements]

Did you try Safe Mode?

[Broni]

Did you try Safe Mode?

[dSilanskas]

Yes I've tired safe mode, Safe mode with networking, everything

[Broni]

Turn off computer.
Open the case. Clean inside, using a can of compressed air.
Re-seat RAM. Re-seat video card, if you have separate video card, not on-board (which one do you have?).
Try to start it again.