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Wireless broadband internet connection keeps cutting out.


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#1
VixV

VixV

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This issue of mine has been going on for months now. I'm beginning to give up hope of it ever getting resolved. I used to have almost perfectly normal working connection, but this started happening towards the beginning of this year.

I'm on Windows XP home edition and this happens across all browsers. My internet connection can cut out roughly every 15 minutes and it can be down for anything from 30 seconds to 10 minutes. I get messages from Firefox such as "The connection was reset" "Connection Interrupted" and "Network Timeout"

I have contacted my ISP [Irishbroadband], all I ever get told is that it's my problem, or I've "changed some settings" so they have been no assistance to me.

I have not moved my computer or my modem.
I don't have a weak signal.
I'm pretty sure there is nothing (new) nearby that is causing interference.
I have scanned my computer with AVG and SpyBot.

I'm not hugely tech savvy, so there are some things I don't know or understand, a point in the right direction will always help. If there is anything else you need to know, feel free to ask.

Any kind of assistance would be really, really appreciated.
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#2
Wander

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Do you run any programs that require many connections (e.g. Torrent clients)?
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#3
==SpuD==

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Well there are a few things i can think of..

First it sounds like your using wireless? If so they're maybe some interferance from a nearby network using the same channel as you.. go to http://www.softpedia...nal-Meter.shtml and download this little tool. It should be able to tell you what networks are in range and weather they're is more than one using the same channel as you. If you find someone is then reply back here and i'll tell you how to change your settings to a new channel.

Second, i'm not sure how relevant this is, but it could be something to do with your DNS settings on your router. You could try changing the DNS settings on your router to the Open DNS Ones OpenDNS . This would generally improve the speed web pages load ect anyway.

The straight dope
Our nameservers are 208.67.222.222 and 208.67.220.220.


There is also a guide on how to change it on which ever method you are using which can be found here and will be a lot more detailed than my post.

Hope this all helps

Josh
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#4
VixV

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Do you run any programs that require many connections (e.g. Torrent clients)?


Yeah, there is two installed.

@Spud ~ It is indeed wireless.

I installed it, and it says Off/Not Connected?

And regarding changing to OpenDNS, I have actually done that a while ago, it was suggested to me as possibly being part of the problem, but it had no effect.

Edited by VixV, 12 September 2009 - 12:20 PM.

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#5
==SpuD==

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Okay the only reason i can think of is interfering wireless network of a neighbor then,

Sorry, try this program for, this is the one i have used in the past but i couldn't remeber the name of it before,

http://www.netstumbler.com/downloads/

This shoudl tell you everything about the networks in range that could be your problem.

josh
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#6
VixV

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Gah. It seems like I can't try that either. I installed it and the device is down as "unknown device" and "unsupported"

There doesn't happen to be any alternatives I could give a go?
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#7
==SpuD==

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It sounds like there is a problem with your wireless card / adapter. Right click on my computer and select properties. Select device manager, (might have to go through the different tabs at the the top to find it, i can't remember where abouts it is as i use vista)

When you are on devise manager, make sure there are no Orange exclimation marks (!) next to any of the devices.

If there are, right click and select update driver software. even if there are not, you may want to try and update your wireless devices driver to see if that helps!

josh
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#8
VixV

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There was no orange exclamation marks, and I tried updating it but it just kept searching and searching.

Apparently this started after a game was installed into the computer, the game itself has been long since removed, but could that have changed something?

Thanks for trying to help though. :)
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#9
==SpuD==

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Ahh i'm stumped lol! it's harder trying to describe how to fix problems!

Yes that can sometimes cause problems, have you tried a system restore to before the game was previously installed?



josh
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#10
Wander

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Download HijackThis

Run it and when you see the new window, go on "Main Menu"

Next click on the "Open the Misc Tools section"

Now go on "Generate Startup List"

Copy and paste the log here.
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#11
Wander

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Also, can you tell me what game it was?
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#12
VixV

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@Spud ~ Welcome to my world!

I should have done a system restore when I saw this pop up, but I had put it down to it being my ISP's fault since I had small problems with them in the past. It's around 6 months later... I'd be a little nervous about doing a system restore at this point, wouldn't know what I or my roommate might lose unfortunately, lol.

@Wander ~ Age of Empires 2

---

StartupList report, 18/09/2009, 19:05:30
StartupList version: 1.52.2
Started from : C:\Program Files\Trend Micro\HijackThis\HijackThis.EXE
Detected: Windows XP SP3 (WinNT 5.01.2600)
Detected: Internet Explorer v8.00 (8.00.6001.18702)
* Using default options
==================================================

Running processes:

C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Google\Update\1.2.183.7\GoogleCrashHandler.exe
C:\WINDOWS\system32\PSIService.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\WINDOWS\system32\Tablet.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\WINDOWS\system32\lxcecoms.exe
C:\Program Files\Windows Live\Messenger\usnsvc.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\WINDOWS\Explorer.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Program Files\Logitech\Video\LogiTray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Lexmark 4300 Series\ezprint.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Logitech\Video\FxSvr2.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

--------------------------------------------------

Listing of startup folders:

Shell folders Common Startup:
[C:\Documents and Settings\All Users\Start Menu\Programs\Startup]
Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
Exif Launcher S.lnk = ?

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\sdra64.exe,

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

SoundMAXPnP = C:\Program Files\Analog Devices\Core\smax4pnp.exe
ISUSPM Startup = "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
ISUSScheduler = "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
DLA = C:\WINDOWS\System32\DLA\DLACTRLW.EXE
LVCOMSX = C:\WINDOWS\system32\LVCOMSX.EXE
LogitechVideoRepair = C:\Program Files\Logitech\Video\ISStart.exe
LogitechVideoTray = C:\Program Files\Logitech\Video\LogiTray.exe
MSKDetectorExe = C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
QuickTime Task = "C:\Program Files\QuickTime\qttask.exe" -atboottime
igfxtray = C:\WINDOWS\system32\igfxtray.exe
igfxhkcmd = C:\WINDOWS\system32\hkcmd.exe
igfxpers = C:\WINDOWS\system32\igfxpers.exe
eTrustPPAP = "C:\Program Files\CA\eTrust Internet Security Suite\eTrust PestPatrol Anti-Spyware\PPActiveDetection.exe"
dscactivate = "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
AVG8_TRAY = C:\PROGRA~1\AVG\AVG8\avgtray.exe
PWRISOVM.EXE = C:\Program Files\PowerISO\PWRISOVM.EXE
LXCECATS = rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXCEtime.dll,_RunDLLEntry@16
lxcemon.exe = "C:\Program Files\Lexmark 4300 Series\lxcemon.exe"
EzPrint = "C:\Program Files\Lexmark 4300 Series\ezprint.exe"
FaxCenterServer = "C:\Program Files\Lexmark Fax Solutions\fm3032.exe" /s
SunJavaUpdateSched = "C:\Program Files\Java\jre6\bin\jusched.exe"
WinampAgent = "C:\Program Files\Winamp\winampa.exe"
TkBellExe = "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
Google Desktop Search = "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

DellSupport = "C:\Program Files\DellSupport\DSAgnt.exe" /startup
MSMSGS = "C:\Program Files\Messenger\msmsgs.exe" /background
Yahoo! Pager = "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
AIM = C:\Program Files\AIM\aim.exe -cnetwait.odl
ctfmon.exe = C:\WINDOWS\system32\ctfmon.exe
WindowBlinds = C:\Documents and Settings\All Users\Documents\Stardock\WindowBlinds\WBInstall32.exe
Google Update = "C:\Documents and Settings\Lisa\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c

--------------------------------------------------

Load/Run keys from C:\WINDOWS\WIN.INI:

load=*INI section not found*
run=*INI section not found*

Load/Run keys from Registry:

HKLM\..\Windows NT\CurrentVersion\WinLogon: load=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\WinLogon: run=*Registry value not found*
HKLM\..\Windows\CurrentVersion\WinLogon: load=*Registry key not found*
HKLM\..\Windows\CurrentVersion\WinLogon: run=*Registry key not found*
HKCU\..\Windows NT\CurrentVersion\WinLogon: load=*Registry value not found*
HKCU\..\Windows NT\CurrentVersion\WinLogon: run=*Registry value not found*
HKCU\..\Windows\CurrentVersion\WinLogon: load=*Registry key not found*
HKCU\..\Windows\CurrentVersion\WinLogon: run=*Registry key not found*
HKCU\..\Windows NT\CurrentVersion\Windows: load=
HKCU\..\Windows NT\CurrentVersion\Windows: run=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\Windows: load=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\Windows: run=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\Windows: AppInit_DLLs=C:\PROGRA~1\Google\GO333C~1\GOEC62~1.DLL

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

Shell=Explorer.exe rundll32.exe tftp.nfo beforegllav
SCRNSAVE.EXE=*Registry value not found*
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry key not found*
HKLM\..\Policies: Shell=*Registry value not found*

--------------------------------------------------


Enumerating Browser Helper Objects:

(no name) - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
WormRadar.com IESiteBlocker.NavFilter - C:\Program Files\AVG\AVG8\avgssie.dll - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
(no name) - C:\WINDOWS\System32\DLA\DLASHX_W.DLL - {5CA3D70E-1895-11CF-8E15-001234567890}
(no name) - (no file) - {7E853D72-626A-48EC-A868-BA8D5E23E045}
(no name) - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll - {9030D464-4C02-4ABF-8ECC-5164760863C6}
(no name) - c:\program files\google\googletoolbar1.dll - {AA58ED58-01DD-4d91-8333-CF10577473F7}
(no name) - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.15642\swg.dll - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D}
(no name) - C:\Program Files\Java\jre6\bin\jp2ssv.dll - {DBC80044-A445-435b-BC74-9C25C1C588A9}
Google Gears Helper - C:\Program Files\Google\Google Gears\Internet Explorer\0.5.32.0\gears.dll - {E0FEFE40-FBF9-42AE-BA58-794CA7E3FB53}
JQSIEStartDetectorImpl - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll - {E7E6F031-17CE-4C07-BC86-EABFE594F69C}

--------------------------------------------------

Enumerating Task Scheduler jobs:

Google Software Updater.job
GoogleUpdateTaskMachineCore.job
GoogleUpdateTaskMachineUA.job
GoogleUpdateTaskUserS-1-5-21-327473350-3322468538-606501913-1006Core.job
GoogleUpdateTaskUserS-1-5-21-327473350-3322468538-606501913-1006UA.job
GoogleUpdateTaskUserS-1-5-21-327473350-3322468538-606501913-1007Core.job
GoogleUpdateTaskUserS-1-5-21-327473350-3322468538-606501913-1007UA.job

--------------------------------------------------

Enumerating Download Program Files:

[Checkers Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\msgrchkr.dll
CODEBASE = http://messenger.zon...kr.cab31267.cab

[SysProWmi Class]
InProcServer32 = C:\WINDOWS\system32\Dell\SystemProfiler\SysPro.ocx
CODEBASE = http://support.euro....iler/SysPro.CAB

[PCPitstop Utility]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\PCPitstop.dll
CODEBASE = http://pcpitstop.com...p/PCPitStop.CAB

[Shockwave ActiveX Control]
InProcServer32 = C:\WINDOWS\system32\Adobe\Director\SwDir.dll
CODEBASE = http://download.macr...director/sw.cab

[Windows Genuine Advantage Validation Tool]
InProcServer32 = C:\WINDOWS\system32\legitcheckcontrol.dll
CODEBASE = http://go.microsoft....k/?linkid=39204

[ewidoOnlineScan Control]
InProcServer32 = C:\WINDOWS\DOWNLO~1\EWIDOO~1.DLL
CODEBASE = http://download.ewid...oOnlineScan.cab

[Trend Micro ActiveX Scan Agent 6.5]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\Housecall_ActiveX.dll
CODEBASE = http://eu-housecall....ivex/hcImpl.cab

[MSN Photo Upload Tool]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\MsnPUpld.dll
CODEBASE = http://starshinesun....ad/MsnPUpld.cab

[MUWebControl Class]
InProcServer32 = C:\WINDOWS\system32\muweb.dll
CODEBASE = http://update.micros...b?1145183806531

[MessengerStatsClient Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\messengerstatsclient.dll
CODEBASE = http://messenger.zon...nt.cab31267.cab

[MsnMessengerSetupDownloadControl Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\MsnMessengerSetupDownloader.ocx
CODEBASE = http://messenger.msn...pDownloader.cab

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\system32\Macromed\Flash\Flash9b.ocx
CODEBASE = http://download.macr...ash/swflash.cab

[CRLDownloadWrapper Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\crlocx.ocx
CODEBASE = http://drmlicense.on...e/en/crlocx.ocx

--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
CDBurn: C:\WINDOWS\system32\SHELL32.dll
WebCheck: C:\WINDOWS\system32\webcheck.dll
SysTray: C:\WINDOWS\system32\stobject.dll
WPDShServiceObj: C:\WINDOWS\system32\WPDShServiceObj.dll

--------------------------------------------------
End of report, 11,705 bytes
Report generated in 4.016 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only
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#13
Wander

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UserInit = C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\sdra64.exe

Looks like malware, I suggest you start a thread in Virus, Spyware and Trojan Removal section.

Edited by Wander, 18 September 2009 - 01:39 PM.

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#14
VixV

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Alright, will do. Thanks!
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