.... Welcome to G
I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
Please understand we are all volunteers and we are not here all the time. Sometimes it may be a extended amount of time to get back to you. If it has been more then 3 days please shoot me a PM and I will try to get back to you quickly then.
Please Go to
and the click on RUN
2: Type in devmgmt.msc
3: Click Enter
4. Look for any entries with Yellow Exclamation !
marks or Red X's
In your next reply please include those results
Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....Click on the file you just downloaded and run it.
Put a tick in Accept
then click on Next
Put a tick in the Don't create a start menu folder
then click Next
Put a tick in Create a Desktop Icon
then click on Install
and make sure there is a tick in Launch Whocrashed
before clicking Finish
It will want to download the Debugger
and install it Say YesWhoCrashed
will create report but you have to scroll down to see itCopy and paste it into your next reply