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DVD's wont play


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#1
kz7

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Hi,for some reason my laptop wont play a DVD.I played the same one a week ago.Its not even getting recognised in My computer!!
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#2
Wander

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Only this DVD? - then try This
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#3
kz7

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No, it wont play any DVD's,
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#4
Wander

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Go to Start > Run

Type in devmgmt.msc and hit enter

Do you see any red or yellow alert signs?

Can you tell me any changes made that may have had an effect?

Edited by Wander, 19 September 2009 - 07:22 AM.

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#5
kz7

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this is on DVD/CDrom drives:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.

this is on Network adapters
This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available

no solution available
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#6
Wander

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OK, tell me your Windows OS and your Machine model.

Also if you can supply the names of the devices that would save me some time.
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#7
kz7

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Windows vista Packard bell kbyfo easynote lj61-rb110uk

cd rom is HL-DT-ST DVDRAM GT20N SCSI

adapter is ISATAP
hope this is what you need
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#8
Wander

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Download and run this.
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#9
kz7

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The warning sign on the DVD/CDROM has gone and is now working. But the warning sign for the network driver is still there!!
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#10
Wander

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Go to your driver page here and download the network driver.
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#11
kz7

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done that but it hasn't worked!
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#12
Wander

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Right click the network device, disable and then uninstall.

Now, try to reinstall the drivers.

Is the DVD drive working again?
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#13
kz7

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Yes the DVD is working fine!1 if i uninstall the driver do i install the network driver off the Packard bell site??
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#14
Wander

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Yep
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#15
Wander

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But, could you tell me which network adapter is not working?
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