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itunes could not connect to the itunes store


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#1
aowens12

aowens12

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hello!

i am receiving this message when trying to get into the itunes store.
itunes could not connect to the itunes store make sure your connection is active and try again

i have ran the diagnostics and it says my secure connection failed. i am connected to the internet. this problem began when i started using a new wireless router at my house in july. however, i am now at my school and still cannot access the itunes store. i have also been connected to other routers and still cannot connect.

i have flushed my dns settings as suggested multiple times. my firewall is off. (when it was on itunes was allowed). i am using panda interenet security. i was using the same internet security before and could get into the itunes store so i dont think the problem lies there.

my diagnostic test results...

iTunesHelper 9.0.0.70 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {EAD82453-27AA-4825-BBA8-CB8032DD460D}
Description: Intel® WiFi Link 5100 AGN
IP Address: 10.9.34.220
Subnet Mask: 255.255.248.0
Default Gateway: 10.9.33.1
DHCP Enabled: Yes
DHCP Server: 159.242.160.6
Lease Obtained: Tue Sep 22 13:04:13 2009

Lease Expires: Tue Sep 22 13:09:13 2009

DNS Servers: 10.130.16.3
10.130.16.3
10.128.16.3

Adapter Name: {2F0C60C4-C6EF-4D03-9BF5-38F89E24524E}
Description: Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969

Lease Expires: Wed Dec 31 19:00:00 1969

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2009-07-26 11:47:30.


someone please help
thanks
ashley
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#2
Wander

Wander

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Even if your firewall is off, iTunes can still be restricted internet access I think.
Have you tried putting it into the exclusions list?
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