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Can't connect to the inernet. Network adapters have code 19


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#1
marsdougalmc

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I was removing some trojans off of a friends laptop and now I can't access the internet to do his updates. I went to Device Manager and under Network adapters the drivers all have yellow ! beside them. Some say code 19, some say code 31. Tried to uninstall them and they will not move. I am stuck, and he wants his laptop back by tomorrow. I have been working on it for the last 5 days. No one will help.

Edited by marsdougalmc, 23 September 2009 - 11:59 PM.

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#2
Neil Jones

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View devices by connection in Device Manager.
Notice how pretty much everything hangs off the PCI Bus, for reasons I won't go into now. Uninstall the PCI Bus controller. If something wants confirmation for removal, you can say no to interrupt it. Do a "Scan for hardware changes", the computer with a magnifying glass on it. It should find a whole bunch of things and hopefully work again. Code 31 means you may have to feed it a driver though.
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#3
marsdougalmc

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I don't see a PCI Bus. in View Device by Connection. :-( . Please respond. I don't want to have to buy him another laptop.
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