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No internet, device manager or Help & Support


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#1
Witt1

Witt1

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Internet: I cannot open internet - I get an error message that explorer could not open search page.

Device Manager: I try to open device manager but it won't open - just won't load anything rater.

Help & Support: Will not open

No network connections shown as available.

Not sure what is going on. I have browsed several help topics, but most say to download a file but I have no internet. Also don't have my XP OS disks.

Can anyone help?

Thank you !!
T
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#2
edge2022

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Try getting some Windows XP discs from a friend...
Go to Start -> Run -> sfc /scannow
If it finds any errors it will prompt you for a CD (you can't do this step unless you have a CD)
Check the root of your C drive C:\ and see if there is a folder called I386.

Try system restore... when did you notice these problems? Also what is the make and model of your computer.
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#3
Witt1

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It's a Pavillion ZV5000. I will have to try to hunt down the XP restore CD. Don't know anyone off hand that has one. I started having this issue a couple months ago and just quit using the laptop. I had just installed a new anti virus oddly enough.
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#4
The Skeptic

The Skeptic

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Use the computer which you use to write your messages and download the correct Lan driver from HP. Burn to a disk or copy to a stick memory and install in the affected computer. The problems could be caused by malware.
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