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Help please! iTunes could not connect to the iTunes store


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#1
jennycp

jennycp

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I used to be able to connect to the iTunes store, no problem. About 10 months ago I got a nasty virus on my computer which a nice Microsoft technician cleaned up for me, but since then I haven't been able to access the iTunes store. I have a feeling something got enabled or disabled during her cleaning process, but I have no idea what. I keep receiving the following error message when I try to connect to the iTunes store:

iTunes could not connect to the iTunes store. Make sure your network connection is active and try again

I have internet connection to all other sites just fine.
My internet security is through Trend Micro PC-cillin internet security 14

Running through troubleshooting from Apple,

I tried disabling the Firewall to see if that was blocking it - didn't help
I flushed the DNS - didn't help
I updated to the latest version of iTunes - didn't help
I made sure WIndows XP firewall was set to include itunes - didn't help
I looked at my hosts file and didn't see anything blocking it there

Can someone please help me?
I ran a network connectivity test through iTunes and here are the results:


Adapter Name: {17422C4C-A465-46E1-9B20-A4AB0B511143}
Description: Broadcom 440x 10/100 Integrated Controller - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 68.87.66.10
Lease Obtained: Wed May 06 10:17:17 2009

Lease Expires: Sun May 10 10:17:17 2009

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 10.10.10.10.14

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection could not be established.
Connection attempt to iTunes Store was unsuccessful.
The network connection could not be established.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection could not be established.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection could not be established.
Last successful store access was 2008-12-24 10:55:34.
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#2
Bones 70

Bones 70

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Hi,

I had the same issue for 2 days, I did all of the same also disabled all the auto exe.on start up and it still did not work. I was able to figure it out by going into my McAfee Security Center and I had to turn off a back ground firewall named firewall plus, even though I turned offed the Windows Firewall I had to turn this off as well.

Hope that helps you
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#3
TheElightenment

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Hey I had a similar problem, or the exact same one and I just solved it. First make sure you're computer firewall (windows firewall) is on and that iTunes is in the 'exception list.' Turn the windows firewall on if it is not on already. Then go to Norton and turn off the personal firewall, permanently, or for how long you want. I found out that it is the Norton firewall that blocks iTunes’s connection to the internet. I solved the problem after two weeks. Goodness I almost went mad. lol Really hope this helps.

My diagnostic log read exactly how yours did.

“Connection attempt to Apple web site was unsuccessful.
The network connection could not be established.
Basic connection to the store failed.
The network connection could not be established.
Connection attempt to Gracenote server was successful.
The network connection could not be established.”
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