I'm working on a computer for a lady and fear I may have to drive to her house to resolve this issue.
What's Going On?
She can open the browser and connect to any site by typing the address in the address bar, but surfing the web by clicking link after link ends in a "Page Can Not Be Displayed" error after only four or five clicks.
What We've Done.
The onboard NIC on this computer died a year or so ago so they bought a device that converts Cat 5 to USB. All was fine again until the other day when the symptom described above started happening. When I first spoke with her on the phone, she explained that she already had another guy who "knows how to fix computers" look at it. His best idea was to reinstall the OS. He had also configured IE to connect via a dial-up connection and there were no drivers installed for the converter. I deleted the dial-up connection, reconfigured IE, and installed the latest drivers for the converter. At my house, I was then able to surf the web with no problems. When the lady came out, I still had the PC hooked up so I could demonstrate it to her. She was so excited. I loaded the box in her car and she was on her way. She called about an hour later letting me know that it still wasn't working at her house. She was having the same problem. She called the ISP who confirmed, via phone, that the modem was functioning properly and said they could see activity on her line. I asked her to reboot the modem and PC while I waited with her on the phone. It still isn't working.
Well, we know she doesn't have a virus becuase she had a fresh install of Windows XP and until she got it to my house, the PC had not been online. I disabled the Windows Firewall and uninstalled her Norton Internet Security 2005 edition as it was only a trial version and was severely outdated. Since the PC was OK at my house, I have to assume it's the modem. She isn't using a router so we can rule that out. Any ideas?
Any and all information will be greatly appreciated.