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I've lost sound on my computer.


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#1
jwindle333

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Hi,

For some unknown reason I recently lost sound on my computer; so I installed 'Driver Robot' to see if it could identify the driver I needed and it said I should download Realtek AC 97, which I did. When I went to install it, it crashed my computer. I still have no sound despite hours trawling through an infinite number of websites trying to find an answer before stumbling across you guys.

Can you help? I have attached a document showing list detailing my computer spec. I apologise if this is something that is asked regularly but, as you can probably tell, I'm getting a bit desperate - its been almost 2 weeks without sound!

Thanks in advance for any comments.

Attached Files


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#2
rshaffer61

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Hello jwindle333.... Welcome to GeeksToGo, :) :) :)

I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
Please understand we are all volunteers and we are not here all the time. Sometimes it may be a extended amount of time to get back to you. If it has been more then 3 days please shoot me a PM and I will try to get back to you quickly then.


After lots of searching it seems this is the closest I can find to your system.
Download the audio driver and reinstall it.
You may have to do the mobo chipset first to get everything to work correctly.
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#3
jwindle333

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Thanks for the post but there doesn't appear to be anything to download?

Sorry if I'm being stupid and it's right in front of me!
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#4
rshaffer61

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Sorry for some reason the link didn't attach.
Let me ask is this system a Sony or a HP?
If so what model?
Asus doesn't really supply support directly for this MOBO and it seems to be a proprietary board for the two above mentioned manufacturers.
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#5
jwindle333

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Hi,

It's a Sony PCV-RS326.
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#6
rshaffer61

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Go to Sony Europe Drivers and click on originally installed.
Get the following drivers package
# Original Drivers Package 25.55 Mb 01/06/2004

Make sure you burn this to a disk for future reference.
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