I am currently trying to run Combofix to clear out a trojan from my computer. When I run Combofix, the program will get to the point in which it is beginning to scan, and then an error box will appear and say that Windows Command Processor has an error. At this point, Combofix will crash. When I look in the Event Viewer, it says that Combofix is the program that is causing the problem, and that the Fault Module is "ntdll.dll" I can copy and paste the problem report here:
Problem signature
Problem Event Name: APPCRASH
Application Name: CF21240.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549ae1d
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c00000fd
Exception Offset: 000447f3
OS Version: 6.0.6000.2.0.0.768.2
Locale ID: 1033
Additional Information 1: 445c
Additional Information 2: 7d5d2493594e61152e20251f71f15f07
Additional Information 3: 174c
Additional Information 4: 7bb51c33b9d7afd97f0ecb897075a236
Extra information about the problem
Bucket ID: 1512798755
This is really frustrating because I really need for this to go through so I can finish the process. Help would be greatly appreciated and I look forward to speaking with an expert so we can solve this problem!