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Getting an error with Windows Command Processor when running Combofix


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#1
churtt79

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Hello,

I am currently trying to run Combofix to clear out a trojan from my computer. When I run Combofix, the program will get to the point in which it is beginning to scan, and then an error box will appear and say that Windows Command Processor has an error. At this point, Combofix will crash. When I look in the Event Viewer, it says that Combofix is the program that is causing the problem, and that the Fault Module is "ntdll.dll" I can copy and paste the problem report here:

Problem signature
Problem Event Name: APPCRASH
Application Name: CF21240.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549ae1d
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c00000fd
Exception Offset: 000447f3
OS Version: 6.0.6000.2.0.0.768.2
Locale ID: 1033
Additional Information 1: 445c
Additional Information 2: 7d5d2493594e61152e20251f71f15f07
Additional Information 3: 174c
Additional Information 4: 7bb51c33b9d7afd97f0ecb897075a236

Extra information about the problem
Bucket ID: 1512798755

This is really frustrating because I really need for this to go through so I can finish the process. Help would be greatly appreciated and I look forward to speaking with an expert so we can solve this problem!
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#2
rshaffer61

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Combofix is very powerful program that should not be ran without the supervision of a trained technician.
I suggest you go to the Malware Removal and Spyware Removal Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post the reguested logs in THAT forum. If you are unable to run any of the tools then start a new topic in the malware forum and put this in the subject line...I am unable to run any malware tools

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).
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#3
churtt79

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Hello rshaffer61,

I went to the "Start Here" link you provided this morning and I went through all the steps. It looks like I may of gotten rid of the trojan, I had ran MBAM several days ago and it got rid of the main infection, but Windows Defender kept detecting it. I went up to step four of the process and everything looks okay. If anything pops up again, I will post in the correct forum. Thank you rshaffer61 for your time!
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#4
rshaffer61

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No problem but I suggest you start a topic in the malware forum because as you said the infection reappeared.
It may be hidden deeper then the standard scans can find.
The techs there use specialized programs for looking deeper into the files.
Please let me know how it all goes.
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