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PC Lock Up


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#1
RedBull34ID

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I am having major PC difficulties. A while back, my PC wouldn't boot up
passed BIO's. I took it to the Geek Squad and they couldn't figure it out
either (got my diagnostic fee back too =). So, I purchased a new mobo and
ddr3. I installed the mobo, reinstalled windows, and then experienced problems
while communicating via internet. The screen would lock up and I would have
to restart. I was able to get the video card updates, mobo, BIO's, and XP
updates but this did not fix the problem. It still keeps freezing. The dim
and mobo are new. The power supply, core 2 quad, and 500 gb hard drive is
less than 3 years old. I can't understand what the problem is.

My PC Specifics:
XFX nForceR 790i Ultra
IntelR CoreT2 Quad Processor
Mushkin Enhanced Blackline 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3
12800) Dual Channel Kit
EVGA e-GeForce 8800 GT x2 SLI

Any suggestions?
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#2
rshaffer61

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Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.
Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply



Go to
Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y
If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Let me know if this fixes the problem
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#3
RedBull34ID

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Here are the results of the diaognostic.

Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.


No crash dumps have been found on your computer


--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

Crash dumps are enabled and no crash dumps have been found on your computer. In case your computer does experience sudden reboots it is likely these are caused by malfunctioning hardware or power failure. Then it's suggested you contact the support department of the manufacturer of your system or test your system with a memory test utility for further investigation.

It seems improbable that a power failure could result in a frozen screen, but I am no expert.
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#4
rshaffer61

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It is possible but not probable at this point.

  • Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
  • Double-click VEW.exe
  • Under 'Select log to query', select (as appropriate):
    • Application
    • System
  • Under 'Select type to list', select (as appropriate):
    • Error
    • Information
    • Warning
Then use the 'Date of events' or 'Number of events' as follows:

Either:
  • Click the radio button for 'Number of events'
    Type 3 in the 1 to 20 box (or any number from 1 to 20)
    Then click the Run button.
    Notepad will open with the output log.

  • Click the radio button for 'Date of events'
    In the From: boxes type today's date (presuming the crash happened today) 13 07 2009
    In the To: boxes type today's date (presuming the crash happened today) 13 07 2009
    Then click the Run button.
    Notepad will open with the output log.
Please post the Output log in your next reply
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#5
RedBull34ID

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Vino's Event Viewer v01c run on Windows XP in English
Report run at 29/10/2009 9:11:30 PM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - information Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 29/10/2009 9:03:11 PM
Type: information Category: 0
Event: 1800 Source: SecurityCenter
The Windows Security Center Service has started.

Log: 'Application' Date/Time: 29/10/2009 8:59:26 PM
Type: information Category: 0
Event: 1800 Source: SecurityCenter
The Windows Security Center Service has started.

Log: 'Application' Date/Time: 29/10/2009 8:59:14 PM
Type: information Category: 0
Event: 1001 Source: Winlogon
Checking file system on C: The type of the file system is NTFS. A disk check has been scheduled. Windows will now check the disk. Cleaning up minor inconsistencies on the drive. Cleaning up 498 unused index entries from index $SII of file 0x9. Cleaning up 498 unused index entries from index $SDH of file 0x9. Cleaning up 498 unused security descriptors. CHKDSK is verifying file data (stage 4 of 5)... File data verification completed. CHKDSK is verifying free space (stage 5 of 5)... Free space verification is complete. 488375968 KB total disk space. 8076444 KB in 28407 files. 7492 KB in 1673 indexes. 0 KB in bad sectors. 111772 KB in use by the system. 65536 KB occupied by the log file. 480180260 KB available on disk. 4096 bytes in each allocation unit. 122093992 total allocation units on disk. 120045065 allocation units available on disk. Internal Info: e0 75 00 00 8b 75 00 00 22 85 00 00 00 00 00 00 .u...u.."....... 43 00 00 00 00 00 00 00 cc 05 00 00 00 00 00 00 C............... 60 34 3c 02 00 00 00 00 ee d2 d1 08 00 00 00 00 `4<............. 22 7a aa 04 00 00 00 00 c0 26 23 91 00 00 00 00 "z.......&#..... b0 77 de d0 0f 00 00 00 6a 7d d0 78 10 00 00 00 .w......j}.x.... 80 50 0e 8f 00 00 00 00 88 38 07 00 f7 6e 00 00 .P.......8...n.. 00 00 00 00 00 70 f2 ec 01 00 00 00 89 06 00 00 .....p.......... Windows has finished checking your disk. Please wait while your computer restarts.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 28/10/2009 9:51:38 PM
Type: warning Category: 0
Event: 63 Source: WinMgmt
A provider, NPU Management Provider, has been registered in the WMI namespace, root\nVIDIA\NS_LBFO, to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.

Log: 'Application' Date/Time: 28/10/2009 9:51:38 PM
Type: warning Category: 0
Event: 63 Source: WinMgmt
A provider, NPU Management Provider, has been registered in the WMI namespace, root\nVIDIA\NS_FirstPacket, to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.

Log: 'Application' Date/Time: 28/10/2009 9:51:38 PM
Type: warning Category: 0
Event: 63 Source: WinMgmt
A provider, NPU Management Provider, has been registered in the WMI namespace, root\nVIDIA\NS_FirstPacket, to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 28/10/2009 8:49:36 PM
Type: error Category: 0
Event: 7000 Source: Service Control Manager
The crd service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

Log: 'System' Date/Time: 28/10/2009 8:49:36 PM
Type: error Category: 0
Event: 7009 Source: Service Control Manager
Timeout (30000 milliseconds) waiting for the crd service to connect.

Log: 'System' Date/Time: 29/10/2009 9:15:58 AM
Type: error Category: 0
Event: 7 Source: Cdrom
The device, \Device\CdRom0, has a bad block.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - information Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 29/10/2009 9:04:01 PM
Type: information Category: 8
Event: 18 Source: Windows Update Agent
Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on Friday, October 30, 2009 at 3:00 AM:
- Security Update for Jscript 5.8 for Windows XP (KB971961)

Log: 'System' Date/Time: 29/10/2009 9:03:18 PM
Type: information Category: 0
Event: 7036 Source: Service Control Manager
The IMAPI CD-Burning COM Service service entered the stopped state.

Log: 'System' Date/Time: 29/10/2009 9:03:12 PM
Type: information Category: 0
Event: 7036 Source: Service Control Manager
The Computer Browser service entered the stopped state.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 28/10/2009 9:51:06 PM
Type: warning Category: 0
Event: 2504 Source: Server
The server could not bind to the transport \Device\NetBT_Tcpip_{1DF032F9-A891-452F-AD07-AECBF6545EEE}.

Log: 'System' Date/Time: 28/10/2009 8:47:33 PM
Type: warning Category: 0
Event: 1006 Source: Dhcp
Your computer was unable to automatically configure the IP parameters for the Network Card with the network address 00044B17394D. The following error occurred during configuration: The DHCP client has obtained an IP address that is already in use on the network. The local interface will be disabled until the DHCP client can obtain a new address. .

Log: 'System' Date/Time: 28/10/2009 8:47:30 PM
Type: warning Category: 0
Event: 1003 Source: Dhcp
Your computer was not able to renew its address from the network (from the DHCP Server) for the Network Card with network address 00044B17394D. The following error occurred: The semaphore timeout period has expired. . Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.

Edited by RedBull34ID, 29 October 2009 - 08:12 PM.

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#6
rshaffer61

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Do you have your Genuine Original XP installation disk?
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#7
RedBull34ID

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Yes.
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#8
rshaffer61

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Then lets do a SFC /Scannow

Go Start and then to Run ("Start Search" in Vista),
Type in: sfc /scannow
Click OK (Enter in Vista).
Have Windows CD/DVD handy.
If System File Checker (sfc) finds any errors, it may ask you for the CD/DVD.
If sfc does not find any errors in Windows XP, it will simply quit, without any message.
In Vista you will receive the following message: "Windows resource protection did not find any integrity violations".

For Vista users ONLY: Navigate to C:\Windows\Logs\CBS folder. You'll see CBS.log file.
Usually, it's pretty big file, so upload it to Flyupload, and post download link.


If you don't have Windows CD....
This applies mostly to Windows XP, since Vista rarely requires use of its DVD while running "sfc"
Note This method will not necessarily work as well, as when using Windows CD, because not always ALL system files are backed up on your hard drive. Also, backed up files may be corrupted as well.

Go Start and then Run
type in regedit and click OK


Navigate to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup

You will see various entries Values on the right hand side.

The one we want is called: SourcePath

It probably has an entry pointing to your CD-ROM drive, usually D and that is why it is asking for the XP CD.
All we need to do is change it to: C:
Now, double click the SourcePatch setting and a new box will pop up.
Change the drive letter from your CD drive to your root drive, usually C:
Close Registry Editor.

Now restart your computer and try sfc /scannow again!


Thanks to Broni for the instructions
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#9
RedBull34ID

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It closed w/o leaving a message. :)
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#10
rshaffer61

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OK hard drive checks out
system files check out
Now let's look at the heat and the memory. Please do the following in order and reply back with results.

Download Speedfan (The download link is to the right), and install it. Once it's installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.
To make sure we are getting all the correct information it would help us if you were to attach a screenshot like the one below of your Speedfan results.

To do a screenshot please have click on your Print Screen on your keyboard.
  • It is normally the key above your number pad between the F12 key and the Scroll Lock key
  • Now go to Start and then to All Programs
  • Scroll to Accessories and then click on Paint
  • In the Empty White Area click and hold the CTRL key and then click the V
  • Go to the File option at the top and click on Save as
  • Save as file type JPEG and save it to your Desktop
  • Attach it to your next reply

Posted Image



When done with this step, then proceed to next




If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-2.11.iso.zip file.
3. Inside, you'll find memtest86+-2.11.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-2.11.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run.

The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
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#11
RedBull34ID

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Here is the fan test...

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#12
rshaffer61

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Thank you very much for helping me. I am very frusterated. smile.gif

You are very welcome and I do understand the frustration.


Next from the picture I can see the System is extremely hot. I believe this to be your Motherboard and would answer for the issue you are having.
Can you please open the side of your case up and check all fans in your system including the PSU fan.
I am specifically needing to make sure that there is good airflow through the system.
Is the inside of the system clean of all little dust bunnies ?
Have you used a can of compressed air inside it to make sure all fans are cleaned.
Look on the motherboard and see if any of the capacitors are bulging or leaking. They look like tootsie rolls standing on end.
If possible please take some pictures of the inside of the case and attach them to your next reply. If needed send a couple of replies.
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#13
RedBull34ID

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I will take pictures and send them at lunch; currently at work...shhh! The board is brand new and has no dust. The cpu fan, video cards, and inside the case have been dusted with compressed air. I haven't seen any burnt out capacitors, but I will check again and attach the pictures in a couple of hours. The case was open and laying on its side during the SpeedFan test. All fans were working while the test was conducted.

Edited by RedBull34ID, 30 October 2009 - 08:44 AM.

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#14
rshaffer61

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OK great and thanks for the update.
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#15
RedBull34ID

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I had to take photos with my Blackberry since my wife took the camera...bah! Hope these are sufficient.

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