Since it happened before then it really has nothing to do with what Azral is doing.
PC's can be frustrating but unless there is a hardware issue I may have missed then we have to look at the software side of things which is what Azral is doing by having you run all these logs and scans.
I'm sorry this is so frustrating but it is something that we try not to make any worse for you.
We sometimes seem like we are repeating steps but it is for the correct resolution to the problem.
There has been other techs look at this topic and if they found something they would have posted to you.