[G-bo]

Hi folks,hope I'm posting in the right place.I have my friends Acer Aspire 3650 laptop here and boy am I glad it's not mine.Anyhoo right from the get go this thing starts saying that it is infected as soon as you try to do anything.Actually without even doing anything.I'm pretty sure at this point that he's ok with wiping the drive and starting over but I was wondering how I would go about this.I'm no expert for sure but this thing is so messed up I would think that starting over would be the way to go.It won't even let me run an anti virus scan without the warning popping up"Application cannot be executed.The filerun dll32.exe is infected.Do you want to activate your antivirus software now?"Like I said I'm all for nuking the os and starting over if it can be done.Thanks guys,cheers.

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Before going the format option can the laptop get online and download?
Can it run programs?

[rshaffer61]

Before going the format option can the laptop get online and download?
Can it run programs?

[G-bo]

Hi and tks for the quick reply.well I haven't tried to run any programs other than the avg and it won't run properly at all.As a matter of fact I was just talking to my buddy about this and he gave me the ok to go ahead and wipe it but i'm not sure how to go about it.

[G-bo]

well i just tried to run some programs but nothing seems to be working.Every thing comes up with an error that it is infected?

[wannabe1]

Our malware experts can more than likely get things cleaned up for you without having to format and reinstall. There are only a select few infections that require such drastic measures.

Please visit our Malware Forum. Follow as many of the suggestions you can on the page I've linked you to...then post the requested logs to a new topic HERE for the experts to analyze. One of the specialists will reply to your topic with further instructions to completely clean your system of unwanted visitors.

Let them know what you were able to run and what you weren't. They'll take it from there.

Be aware that the Malware Forum is a very busy place...at may take a day or two for you the receive help. If you haven't received a reply after three days, post a link to your topic in the Waiting Room...someone will pick it up quickly.

wannabe1

[G-bo]

Hi and thanks alot for your help and if it's all the same I guess I would rather just wipe it out and get it over with.Any thoughts on how I would go about that?thanks again

[rshaffer61]

Reboot the system and then You can try ALT+F10 or CTRL+F10 during the initial boot cycle.
This should allow you to get to the Recovery Partition
From there you would want to do a full recovery or a Destructive recovery. This will format the system and return it to the same state it was brand new.
Warning depending on the virus the system has this may or may not work. Since you do not name the virus we can only suggest the above without knowing the exact outcome.

[G-bo]

Hi,thanks rshafer61 I am sorry but I don't know the name of the virus only that it seemed to affect all programs.I have pressed alt+f10 and was about to choose reset to factory options and it is asking me for a password?to be precise it says "please enter the empowering technology password".Ever hear of that?thanks again,Cheers

[rshaffer61]

Nope never heard of that. Have you tried to leave it blank and just click enter?
If that doesn't work then you will have to contact your friend to get the password assigned to it.
Since this is a Acer laptop your friend should be able to contact them for assistance with the password. There is a default password Acer uses but you would need to do the above to get the information.
I cannot assist in that part as this is against the TOU below.

Due to the nature of online help we are not able to verify ownership, and will not be able to help bypass or recover any user passwords, cd keys, license codes, serial numbers, etc

[G-bo]

Hi again,tried leaving it blank but no go.Completely understand about not helping to bypass passwords and such,I will ask my friend tomorrow about the password,although he got this used so he may not know either,if not I will have him contact Acer to see what he can find out.I will post again as soon as I can find out more from him.Once again thanks a lot for all your help if all works out I won't have to bug ya any more.Will let you know how I make out one way or the other.Thanks,Cheers.

[rshaffer61]

No problem and let us know if you get through the password issue as the rest should be very simple from that point on.

[G-bo]

Hi rshaffer61,I will be heading over to the link you posted above to go from there as my friend has no clue about the password and is being completely ignored by Acer.Just wanted to let you know what's going on,thanks for all your help,Cheers.

[rshaffer61]

No problem and I can wait till you are ready. Just post and I will get the email notification.

[G-bo]

Hi rshaffer61,I just wanted to let you know that I got lucky with this laptop and managed to get it cleaned up,without reformatting too which was a bonus.Just wanted to say thanks and let you know so this post can be deleted I guess or whatever you do with them.Thanks again,Cheers.

[rshaffer61]

Thanks for the update and I'm glad everything worked out for you.