[rshaffer61]

Please Go to
1: STARTand the click on RUN
2: Type in devmgmt.msc
3: Click Enter
4. Look for any entries with Yellow Exclamation ! marks or Red X's


In your next reply please include those

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Only Other devices (System Interrupt Controller) has a yellow exclamation mark.

[butterflybabie]

Only Other devices (System Interrupt Controller) has a yellow exclamation mark.

[rshaffer61]

GRRR
I need to know the motherboard.
Is this a name brand system?
If so can you give me the make and model number please?

[butterflybabie]

I know, it's sooo frustrating, esp. since I know nothing about computers.

How do I know that? From that SIW? If so, that's all it says. I see it's different from the one you posted.

[rshaffer61]

The pic I post is just a example to show what we are looking for.
Is your system a name brand system like a HP, Compaq, PB, Dell or Gateway?

[butterflybabie]

It's Asus
The thing is this computer was "build" by some guy who runs his own bussiness with computers. So we just got there years ago, told him what kinda computer we wanted, he added some suggestions and few days later I got it.

[rshaffer61]

So it is a custom built system then. This makes it harder.
Is there anyone there that can open the system and try to read the model number on the motherboard?
That would help me find the chipset driver that you need to fix the problem.

[butterflybabie]

Ok, as soon as I find out, I'll let you know.

[rshaffer61]

Thank you.

[butterflybabie]

So, I opened the system and this is all I could read. I don't know which one is the right one

VIA VT8237A
0615CD
2IA3005551

and

ITE
IT8712F-S
0616-KXS
2M1CAR L

[rshaffer61]

OK I think this is your motherboard HERE
Does it look the same as the one in your system?
If you look between the black slot and the first white slot on the picture you will see where it says Asus.
Does yours say this and if so then right above that it should give a model number. If not does it say anything?

[butterflybabie]

As far as I remember, it does look like that, but I will open the system again tomorrow (it's too late now) and see if it is for sure + I'll check for the model number.

Edited by butterflybabie, 03 December 2009 - 07:06 PM.

[rshaffer61]

OK thanks and no problem with tomorrow. I'll be here and will continue with you till we egt this figured out.

[butterflybabie]

I can't see if it says ASUS, because there is something in the black slot and it covers it, but the motherboard is exactly like the one you posted and above the black slot it says M2V REV. 1.01G (the zero is slashed zero).

[rshaffer61]

That is the same board then. I'm 99.9% sure of that.
AHA I think I finally found the drivers for the board. HERE
Drop down menus first one is motherboards
Second one is Socket AM2/AM2+/AM3
Third one is M4N82 Deluxe and then click on Search
Then a little window will come up where you choose your OS...XP
Once you click Search it will take you to the drivers download page. The only one we are worried about is the Chipset Driver and it looks like this one Version 67.7.2.0 is the original one. The other is a newer one so it may be worth grabbing both just in case. We will concentrate on the original one for this right now.