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Cannot Connect To Net & Have Been Told NOT Malware Issue


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#1
idkidd

idkidd

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For a week now my system has had no connection to the internet. At first, any google related site was blocked and the connection would time out. However, after a restart, no pages are pulling up despite attempting with multiple browsers. I attempted to get help in the virus/ malware area but the person there reviewed my scans and sees no Malware -- he then referred me to this area. The link to that page is below. I'd greatly appreciate any help!!

http://www.geekstogo...21#entry1689721

Edited by idkidd, 20 November 2009 - 08:16 PM.

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#2
etaf

etaf

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Can you post make and models of PC
Router/Modem

How are you connected cable or wireless

If wireless make sure ts switched on - some Laptops have a physical switch to switch the wireless on/off other may use F key combinations


-------------------------
You have OS as XP - make sure its SP2 or Sp3 for this to apply

reset the TCP/IP stack to factory defaults.

TCP/IP stack repair options for use with Windows XP with SP2.

Start,
Run,
CMD
netsh winsock reset catalog

( this will Reset WINSOCK entries to installation defaults: )

Now type
netsh int ip reset reset.log

( This will Reset TCP/IP stack to installation defaults. )

--------------------------
{ipconfig /all}
We would like to see the results from ipconfig /all

-> Start >
run >
cmd >

ipconfig /all
post back the results here


TWO Methods to do that - if you cannot access the internet with PC, then use method 2 to copy onto a machine that can access the internet and post results here

Method ONE -------------------------------------------------------------
start > run {search bar in Vista} > cmd > ipconfig /all

rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Method TWO -------------------------------------------------------------

Start> Run {search bar in Vista}> CMD to open a DOS window and type:

IPCONFIG /ALL >C:\RESULT.TXT

Open C:\RESULT.TXT with Notepad and copy/paste the entire results here.

----------------------------------------------------------------------------

{Ping Tests}
Start>
Run >
CMD to open a DOS window and type:

Ping google.com
Post back the results

rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Ping 209.191.93.53
post back results
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#3
idkidd

idkidd

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Hi Etaf,

I really appreciate your help. Today I called my cable company AGAIN and this time whateverer they did (reset the modem) seems to have fixed the issue. Even though last week they said there was no problem with the modem lol. Very frustrating. ANyways, thanks for your offer to help but I think I am good for now.
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