Edited by Ann B, 22 November 2009 - 10:40 AM.
Windows won't boot
Posted 22 November 2009 - 11:56 AM
I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
Please understand we are all volunteers and we are not here all the time. Sometimes it may be a extended amount of time to get back to you. If it has been more then 3 days please shoot me a PM and I will try to get back to you quickly then. CBarnard asked me to take a look at your issue so here we go. Please do the following instructions and let em know what the results are.
If you have more than one RAM module installed, try starting computer with one RAM stick at a time.
NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A
B. If you have only one RAM stick installed...
1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-2.11.iso.zip file.
3. Inside, you'll find memtest86+-2.11.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:
8. Locate memtest86+-2.11.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:
10. Once the CD is created, boot from it, and memtest will automatically start to run.
The running program will look something like this depending on the size and number of ram modules installed:
It's recommended to run 5-6 passes. Each pass contains very same 8 tests.
This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.
The following image is the test results area:
The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
Posted 22 November 2009 - 12:09 PM
Thanks again, Ann
Posted 22 November 2009 - 12:27 PM
I understand it is alot of information to take in but this is why we do everything in steps. Not everyone is a geek but hopefully we can not only help you but teach you some things in the process.
Posted 22 November 2009 - 12:42 PM
Posted 22 November 2009 - 12:57 PM
Download the program and then download the other program to make the bootable cd.
Once that is done then we will continue. The programs will not hurt your husbands system as they are not made to do anything but what the instructions say. The memtest86 is just that. It will test the memory without having to boot the system into windows. It runs completely from the cd that you will create.
These tests are the same test that a shop will do but here you don't get charged the high diagnostics fee's associated with a shop.
I have helped countless people just like you with a very limited knowledge of the technical side of a system. I will explain, explain and explain for you and if you don't understand I will post step by step instructions for everything i ask you to do. We are here to help and most of the people we help are nervous when we start but as we proceed they start to see this is not as hard as they thought. It is simply being able to do one step at a time.
We use a lot of different programs to accomplish getting to a resolution and I have spent weeks helping people so not to worry. I am careful what I ask of you and if there is something I cannot answer I have dozens of Techs to call upon to assist us.
Posted 25 November 2009 - 05:13 PM
My grandson, Jeff, has taken over for me because my hard drive was completly corrupted. He can load up a new one for me and install it. Cbarnard knows about this and can talk to jeff on Facebook if he wants to.
But I thank you for all of your time and help and, believe me, I will probably be back! I will recommend you to my friends too. do do a great service for us.
Thanks again, Ann
Edited by Ann B, 25 November 2009 - 10:19 PM.
Posted 25 November 2009 - 05:30 PM
If the hard drive is functional there can still be a way to save the data if needed by using a Linux Live cd
I will be more then happy to post the instructions if he would like to try this.
I wish there was more we could do but I am glad you have replied with the current status of the issue.
Good luck and we will continue to monitor this topic for you. Please let us know how everything turns out.
Posted 25 November 2009 - 05:35 PM
Posted 25 November 2009 - 05:44 PM
Stop by and look around and if he would like to he is more then welcome to stop in.
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