Jump to content

Welcome to Geeks to Go - Register now for FREE

Need help with your computer or device? Want to learn new tech skills? You're in the right place!
Geeks to Go is a friendly community of tech experts who can solve any problem you have. Just create a free account and post your question. Our volunteers will reply quickly and guide you through the steps. Don't let tech troubles stop you. Join Geeks to Go now and get the support you need!

How it Works Create Account
Photo

Please help - can't install software

Started by ChrisDJMCc , Nov 24 2009 12:48 PM

  • Please log in to reply

#1
ChrisDJMCc
Posted 24 November 2009 - 12:48 PM

ChrisDJMCc

    New Member

  • Member
  • Pip
  • 3 posts
Hi guys,

I hope this is in the right place but I'm having real trouble installing some software on my machine.

When trying to install MalwareBytes, it comes up with an error
'Internal error. Failed to expand shell folder constant "userappdata"'

A similar thing happens when I try to install SuperAntiSpyware
'Error 1606. Could not access network location %APPDATA%\.'

Other program installations are also affected by the %APPDATA%\. error

It's driving me mad :)

I'm sorry if this has been asked previously, but I would be so grateful for your help

Thanks

Chris
  • 0

Advertisements

#2
rshaffer61
Posted 24 November 2009 - 12:55 PM

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
Well my first thought is to send to Malware to have them check you out for a infection. Did you recently download anything or install anything right before this started?
  • 0

#3
ChrisDJMCc
Posted 24 November 2009 - 12:58 PM

ChrisDJMCc

    New Member

  • Topic Starter
  • Member
  • Pip
  • 3 posts
Nothing that I am aware of.

I fogot to add that I have Avira Antivir installed and it hasn't found any malware infection so far after running a full scan of the system.
  • 0

#4
ChrisDJMCc
Posted 25 November 2009 - 06:13 AM

ChrisDJMCc

    New Member

  • Topic Starter
  • Member
  • Pip
  • 3 posts
Got my HijackThis log here....

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:02:56, on 25/11/2009
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18828)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\SiS VGA Utilities\SiSTray.exe
C:\Program Files\FSC\TouchPad HotKey Utility\TouchPad_HotKey.exe
C:\Windows\PixArt\PAC207\Monitor.exe
C:\Program Files\COMODO\COMODO Internet Security\cfp.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\FSC\Wireless Utility\WirelessSelector.exe
C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Windows Live\Toolbar\wltuser.exe
C:\Users\Chris McCarthy\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.fujitsu-siemens.com/index2
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.fujitsu-siemens.com/index2
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [SiSTray] %ProgramFiles%\SiS VGA Utilities\SiSTray.exe
O4 - HKLM\..\Run: [TouchPadHotKey] C:\Program Files\FSC\TouchPad HotKey Utility\TouchPad_HotKey.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [PAC207_Monitor] C:\Windows\PixArt\PAC207\Monitor.exe
O4 - HKLM\..\Run: [COMODO Internet Security] "C:\Program Files\COMODO\COMODO Internet Security\cfp.exe" -h
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKUS\S-1-5-18\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background (User 'Default user')
O4 - Global Startup: WirelessSelector.lnk = ?
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O13 - Gopher Prefix:
O16 - DPF: {05317530-B882-449D-9421-18D94FA3ED34} (OSInfo Control) - http://www.sis.com/ocis/OSInfo.cab
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://oas.support....veX/MSDcode.cab
O16 - DPF: {3860DD98-0549-4D50-AA72-5D17D200EE10} (Windows Live OneCare safety scanner control) - http://cdn.scan.onec...s/wlscctrl2.cab
O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} (PCPitstop Exam) - http://utilities.pcp.../pcpitstop2.dll
O17 - HKLM\System\CCS\Services\Tcpip\..\{73779075-94B6-4CEF-8642-48C0A114ECF0}: NameServer = 217.171.135.1 217.171.132.1
O17 - HKLM\System\CS1\Services\Tcpip\..\{73779075-94B6-4CEF-8642-48C0A114ECF0}: NameServer = 217.171.135.1 217.171.132.1
O17 - HKLM\System\CS2\Services\Tcpip\..\{73779075-94B6-4CEF-8642-48C0A114ECF0}: NameServer = 217.171.135.1 217.171.132.1
O17 - HKLM\System\CS3\Services\Tcpip\..\{73779075-94B6-4CEF-8642-48C0A114ECF0}: NameServer = 217.171.135.1 217.171.132.1
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: C:\Windows\system32\guard32.dll
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - COMODO - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Nero BackItUp Scheduler 4.0 - Unknown owner - C:\Program Files\Common Files\Nero\Nero BackItUp 4\NBService.exe (file missing)
O23 - Service: Sandboxie Service (SbieSvc) - tzuk - C:\Program Files\Sandboxie\SbieSvc.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: ThreatFire - Unknown owner - C:\Program Files\ThreatFire\TFService.exe (file missing)
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

--
End of file - 7462 bytes
  • 0

#5
Guest_bartblaze_*
Posted 25 November 2009 - 06:21 AM

Guest_bartblaze_*
  • Guest
Hi, do you have administrator rights ? Are you able to browse other folders ?

Please post your hijack this logs here: http://www.geekstogo...wa...l-f37.html .

Have you read this topic ? : http://www.geekstogo...uide-t2852.html

:)

Edited by bartblaze, 25 November 2009 - 06:24 AM.

  • 0

#6
123Runner
Posted 26 November 2009 - 05:37 PM

123Runner

    Member 4k

  • Member
  • PipPipPipPipPipPipPip
  • 4,527 posts
We do not post Hijack this logs in this forum.
We also do not use hijack this anymore.

I can't help you with the error, but you have

C:\Program Files\COMODO\COMODO Internet Security\cfp.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe

i hope you are not running 2 virus scanners because they will conflict.
  • 0
Back to Applications · Next Unread Topic →




Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

  1. Geeks to Go Community
  2. → Software
  3. → Applications

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP