dvd drive not showing
Posted 27 November 2009 - 01:55 PM
Posted 27 November 2009 - 03:11 PM
Posted 28 November 2009 - 11:17 AM
Posted 28 November 2009 - 11:20 AM
Posted 28 November 2009 - 12:10 PM
Posted 28 November 2009 - 12:44 PM
Posted 30 November 2009 - 08:04 AM
Go HERE and click on the country you are in for the contact information for them and ask them about the cot of a replacement dvd\cdrw drive for your system. The other option is to try a local laptop repair shop and see if they may have a replacement drive you can buy.
At this point I would say the drive is dead.
Let's see if we can find some information that you may be able to give them. on the bottom of the laptop there should be a sticker and\or a metal plate with a service tag number. If you log on to HP's site you can enter that service tag number and it should bring up the complete list of all parts in your system including drives.
The other option is to do the following.
Please Go to
1: STARTand the click on RUN
2: Type in devmgmt.msc
3: Click Enter
4. Expand the entry with the DVD\cdrw drive in it and then take a screen shot of it
To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop
Attach it to your next reply
Posted 30 November 2009 - 09:07 AM
There should be a section that says Dvd\cd or Optical Drive.
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