Well, to start off with: I'm on another computer right now as we speak.
On my computer that I normally use, I began experiencing weird things happening last week. I noticed that pop-ups would pop up after every few minutes, and that when I would search something on Google- the links would re-direct to random websites. I've had this same problem two times already in the past, but managed to get rid of the malware that was causing it- from another tech support crew. Its weird that this is happening again, because I dont remember ever visiting a site that contained malware, or anything. I never did ANYTHING like that! Why the heck would I randomly get a virus? Unless someone else in this household used my computer and got on stupid sites with it (grrrr).
So last night I decided to go here, to GeekstoGo! I began to follow your procedures. I downloaded and ran TFC, until it stopped and asked for a reboot. I continued with the reboot... and thats where my problem began. After I tried rebooting, Windows stopped and told me "We're sorry but we could not restart correctly..." (or whatever the message was~). So I tried again... it did the same thing. THEN I tried re-booting in SAFE MODE. ...and it did the same thing! I tried again, same thing. I just wont reboot at all! I dont know what the deal is!
I then tried using the Windows Recovery Console. I ran the scans, but that didnt help. The scans told me that it could find nothing wrong! I thought about actually RUNNING the recovery console, which apparently gets rid of installed programs and what-not, but I decided to leave that alone... since I'm not THAT much of a computer wiz. And besides, what if I ran it... and it got rid of all my stuff... but if I were to try and reboot again, it STILL wouldnt work?
I dont know... I'm just trying to be cautious... because I have sooooo much on my computer. My pictures, my music, some artwork, and things that I've written and created that I would never be able to get back. I know it isnt good to hold materials high, but this stuff is precious to me.
I hope you guys can help. But then again, I dont know how much you'll be able to help... considering I'm not really able to do anything on that computer.