[Alyssa RoXx0rz]

Hey guys! I have, what seems to be, a serious problem with my computer.
Well, to start off with: I'm on another computer right now as we speak.

On my computer that I normally use, I began experiencing weird things happening last week. I noticed that pop-ups would pop up after every few minutes, and that when I would search something on Google- the links would re-direct to random websites. I've had this same problem two times already in the past, but managed to get rid of the malware that was causing it- from another tech support crew. Its weird that this is happening again, because I dont remember ever visiting a site that contained malware, or anything. I never did ANYTHING like that! Why the heck would I randomly get a virus? Unless someone else in this household used my computer and got on stupid sites with it (grrrr).

So last night I decided to go here, to GeekstoGo! I began to follow your procedures. I downloaded and ran TFC, until it stopped and asked for a reboot. I continued with the reboot... and thats where my problem began. After I tried rebooting, Windows stopped and told me "We're sorry but we could not restart correctly..." (or whatever the message was~). So I tried again... it did the same thing. THEN I tried re-booting in SAFE MODE. ...and it did the same thing! I tried again, same thing. I just wont reboot at all! I dont know what the deal is!

I then tried using the Windows Recovery Console. I ran the scans, but that didnt help. The scans told me that it could find nothing wrong! I thought about actually RUNNING the recovery console, which apparently gets rid of installed programs and what-not, but I decided to leave that alone... since I'm not THAT much of a computer wiz. And besides, what if I ran it... and it got rid of all my stuff... but if I were to try and reboot again, it STILL wouldnt work?





I dont know... I'm just trying to be cautious... because I have sooooo much on my computer. My pictures, my music, some artwork, and things that I've written and created that I would never be able to get back. I know it isnt good to hold materials high, but this stuff is precious to me.

I hope you guys can help. But then again, I dont know how much you'll be able to help... considering I'm not really able to do anything on that computer.

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Hello Alyssa RoXx0rz.... Welcome to GeeksToGo,

Now to the issues you have. Yes you have two seperate issues. The first is not booting and the second is you show to have a infection of some sort. The first hopefully I can help you with by doing some easy steps. First is to get your data backed up so it is safe. To do that you need a linux live cd and below are the instructions to get that and to backup your data.

Get Puppy Linux...Get puppy-2.16-seamonkey-fulldrivers.iso download it and burn it to cd
..
if you don't have a burning program that will burn .ISO files get Burncdcc from my signature...it is a small FAST no frills iso burning program...

NOTE...do not put a blank cd in until burncdcc opens the tray for you
1. Start BurnCDCC
2. Browse to the ISO file you want to burn on cd/dvd ....in this case its memtest86.iso
3. Select the ISO file
4. click on Start

make sure in the bios the cd drive is the first boot device....

put the cd in the cd drive..boot your computer....puppy will boot and run totally in ram...if your hardware is is good working order you will know...
after you get it running and your at the desktop...you take the puppy linux cd out and then you can use the burner to copy all your data to cd/dvds
you can also use it to backup your data to a external usb harddrive..just have it hooked to the computer when you boot up with puppy...

==========================
quick guide for saving data...music..files on a system that will not boot using puppy Linux..


after you get to puppy desktop..
click on the drives icon...looks like a flash drive...top row..it will list all the drives connected to

your computer...

click on the red icon for the drive you want to mount...in this case its a flash drive ...puppy will

mount the drive..the drive icon turns green when its mounted...
minimize the drives mounter window..you will need it again in a few minutes..
drag the right edge of it sideways to shrink it to its narrowest size...about half the width of the screen...then drag the window to the right edge of the screen...

now click on the icon that looks like a filing cabinet (kind of yellow) on the main drive...it should
already be green..
you will see a list of all the folders on the main drive Usually your C: drive..shrink that window to
the narrowest you can..about half the width of the screen...drag that window to the left side of the screen...
at this point you should have 2 windows open on your desktop..the flash drive on the right side..
go back to the folders on the C: drive...click on the documents and settings folder...then your user
name or all users..find the folders that has your data..
drag and drop the folder with the data you want to make copies of to the flash drive window...

your options are to move ..copy ect...JUST COPY..if its to big you will have to open the folder and
drag and drop individual files until the flash drive is full...(I have a 120 GB external USB drive for
big data recovery jobs and a 4 GB flash drive for the smaller jobs)..after you get the files copied to
the flash drive...
Click on the drives mounter you minimized earlier
UNMOUNT THE FLASH DRIVE by clicking on the green icon..you will once in awhile get error messages when
unmouting the drive..ignore them..when the flash drive icon turns red again its safe to remove the
flash drive..trot on over (stroll if you want to look cool) to another computer and plug in the flash

drive and copy all the data files ( I drag and drop) to the other computer..
make sure the other computer can read them...

now delete the data on the flash drive...take it back to the misbehaving computer and plug it in

again..click on the drives icon again and repeat until you have all your data transferred to the working
system..

Thanks to happyrock

[rshaffer61]

Hello Alyssa RoXx0rz.... Welcome to GeeksToGo,

Now to the issues you have. Yes you have two seperate issues. The first is not booting and the second is you show to have a infection of some sort. The first hopefully I can help you with by doing some easy steps. First is to get your data backed up so it is safe. To do that you need a linux live cd and below are the instructions to get that and to backup your data.

Get Puppy Linux...Get puppy-2.16-seamonkey-fulldrivers.iso download it and burn it to cd
..
if you don't have a burning program that will burn .ISO files get Burncdcc from my signature...it is a small FAST no frills iso burning program...

NOTE...do not put a blank cd in until burncdcc opens the tray for you
1. Start BurnCDCC
2. Browse to the ISO file you want to burn on cd/dvd ....in this case its memtest86.iso
3. Select the ISO file
4. click on Start

make sure in the bios the cd drive is the first boot device....

put the cd in the cd drive..boot your computer....puppy will boot and run totally in ram...if your hardware is is good working order you will know...
after you get it running and your at the desktop...you take the puppy linux cd out and then you can use the burner to copy all your data to cd/dvds
you can also use it to backup your data to a external usb harddrive..just have it hooked to the computer when you boot up with puppy...

==========================
quick guide for saving data...music..files on a system that will not boot using puppy Linux..


after you get to puppy desktop..
click on the drives icon...looks like a flash drive...top row..it will list all the drives connected to

your computer...

click on the red icon for the drive you want to mount...in this case its a flash drive ...puppy will

mount the drive..the drive icon turns green when its mounted...
minimize the drives mounter window..you will need it again in a few minutes..
drag the right edge of it sideways to shrink it to its narrowest size...about half the width of the screen...then drag the window to the right edge of the screen...

now click on the icon that looks like a filing cabinet (kind of yellow) on the main drive...it should
already be green..
you will see a list of all the folders on the main drive Usually your C: drive..shrink that window to
the narrowest you can..about half the width of the screen...drag that window to the left side of the screen...
at this point you should have 2 windows open on your desktop..the flash drive on the right side..
go back to the folders on the C: drive...click on the documents and settings folder...then your user
name or all users..find the folders that has your data..
drag and drop the folder with the data you want to make copies of to the flash drive window...

your options are to move ..copy ect...JUST COPY..if its to big you will have to open the folder and
drag and drop individual files until the flash drive is full...(I have a 120 GB external USB drive for
big data recovery jobs and a 4 GB flash drive for the smaller jobs)..after you get the files copied to
the flash drive...
Click on the drives mounter you minimized earlier
UNMOUNT THE FLASH DRIVE by clicking on the green icon..you will once in awhile get error messages when
unmouting the drive..ignore them..when the flash drive icon turns red again its safe to remove the
flash drive..trot on over (stroll if you want to look cool) to another computer and plug in the flash

drive and copy all the data files ( I drag and drop) to the other computer..
make sure the other computer can read them...

now delete the data on the flash drive...take it back to the misbehaving computer and plug it in

again..click on the drives icon again and repeat until you have all your data transferred to the working
system..

Thanks to happyrock

[Alyssa RoXx0rz]

Hello! Thanks for your help. :]

I have one issue, though- I dont think the CD drive works on this computer anymore (the one i am currently using). I do, however, have a flash drive. Will that work as well ??

Also, the link you gave me didnt work. It sent me a 404.
BUT... is this the site you meant to show me?

[rshaffer61]

Yes that site will work as long as you get the version I suggest.
Also the last part of my previous instructions shows how to do the flash drive.

[123Runner]

I think the OP was stating that she/he can't burn an iso image on the computer they are presently on.
If that is true, then Alyssa RoXx0rz would have to do it on another computer.

Also the linux version you want is the very 1st one on the download page found Here

If you can't get the iso image burned to a CD, the only other option is to remove the drive and slave it to another computer or put it in a external case.
We would need to know if this is a desktop or laptop.

123runner