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Windows XP has "serious errors"


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hlapla

hlapla

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I have no idea why this is happening. I ran AdAware, Norton System Works, SpyBot, CWShredder, Microsoft AntiSpyware, and Hijack this and none of them- I mean NONE of them turned up and spyware or viruses or trojans. I even went online to get scans from lots of places and they all said I was clean.

But even though, I was running itunes once, and decided to check my email... and the whole thing crashed once Mozilla Firefox opened. Another time, itunes had been running for twenty minutes, and it all shut down. Then, I was running norton and tried to sign on the net- it crashed. This has happened eight times in the last week. The only variable that remains the same is my computer- each time the [bleep] thing crashed (and I saw the big blue screen with white writing) I was running some kind of program- but they differed every time. Then it restarts, and I get this message:

"The system has recovered from a serious error."

yadda yadda, a log has been created, please tell us....

"Error Signature
BCCode : 100000d1 BCP1 : 0000000C BCP2: 00000002 BCP3 : 00000000
BCP4 : F6FE1424 OSVer : 5_1_2600 SP : 2_0 Product 768_1"

and then "The following files will be included in this error report: C:\DOCUME~1\Vey\LOCALS~1\Temp\WER1681.dir00\Mini051605-02.dmp
C:\DOCUME~1\Vey\LOCALS~1\Temp\WER1681.dir00\sysdata.xml"

Sooo... what do I do, computer gurus?

Thanks in advance...

P.S. I managed to capture the blue screen at the end, here's what it said:

"A problem has been detected and windows has been shut down to prevent damage to your computer.

DRIVER_IRQL_NOT_LESS_OR_EQUAL

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new instillation, ask your hardware or software manufacturer for any windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as cacheing or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options and then select Safe Mode.

Technical information:
*** STOP: 0x000000D1 (0x0000000C, 0x00000002, 0x00000000, 0xF6FA2424)

*** smwdm.sys- Address F6FA2424 base at F6F8A000, Datestamp 3f5f6eba

Beginning dump of physical memory
Physical memory dump complete
Contact your system administrator or technical support group for further assistance."

eh?

Edited by hlapla, 17 May 2005 - 04:40 PM.

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