[thedungbeetle]

I have been trying to fix a friend's computer and have found the following problems:

1. I get the BSOD when trying to boot in any version of safe mode (Code: 0x7B).
2. MSCONFIG does not start
3. task manager does not start (I get a message after hitting C+A+D saying access denied, need administrator account to start configuration utility)....
4. computer runs very slowly
5. Get a message upon startup saying something about services.exe caused a problem and the computer is about to shut down

I ran Malwarebytes and found some trojans. The programs locked up when I tried to remove\quarantine the files so I went in and removed them manually. Upon rebooting though, I still have all of the problems.
When I get the BSOD, I get the following code: 0x7B (0xF8A0E528, 0xC0000034) After checking the stop code thread, it was saying something about the hard disk controller. I've run chkdsk and have found no problems.
My friend did not have a re-installation CD/DVD so I ordered one free from Dell but I wanted to do what I could before re-loading Windows. Any help you can give is appreciated. Thanks.

[Advertisements]

First of allI suggest you go to the Malware Removal and Spyware Removal Forum and run all the steps located in the
START HERE. These self-help tools will help you clean up 70% of problems on your own.
If you are still having problems after doing the steps, then please post the reguested logs in THAT forum.
If you are unable to run any of the tools then start a new topic in the malware forum and put this in the subject line...I am unable to run any malware tools

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Add a link to this topic so that malware tech can see what steps have been taken here

[rshaffer61]

First of allI suggest you go to the Malware Removal and Spyware Removal Forum and run all the steps located in the
START HERE. These self-help tools will help you clean up 70% of problems on your own.
If you are still having problems after doing the steps, then please post the reguested logs in THAT forum.
If you are unable to run any of the tools then start a new topic in the malware forum and put this in the subject line...I am unable to run any malware tools

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Add a link to this topic so that malware tech can see what steps have been taken here

[thedungbeetle]

I ran Malwarebytes twice and removed numerous trojans. Once I got the Windows re-install disk, I repaired Windows and all seems well. Thanks for the help.

[rshaffer61]

Thanks for the updates and congrats for resolving your issue.
Congratulations. for a successful resolution for your issue.

You are very welcome. I'm glad we could help and please let us know how everything works out for you.
If there is anything else we can do to help please feel free to ask. I appreciate that you allowed me to assist you with your issue and for your patience.
Thank you for choosing GeeksToGo for help.
This issue now appears to be resolved.