[soccermom411916]

Hi - I've had a problem since Thursday. I can send and receive email but can't get on the internet (Internet Explorer). When I diagnose the problem it says a firewall is blocking access to HTTP, HTTPS and FTP. I have Norton and shut off the firewall but I still can't get on. I have Spy Sweeper and Windows Defender. Shut all of them off but still can't get on. Any idea what else to try? The internet connection is working on laptops in my network which is how I'm posting. Thanks!!

Edited by soccermom411916, 20 December 2009 - 02:40 PM.
Log removed

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This is not proper forum to post HJT log.

Did you try Safe Mode with Networking?

When I diagnose the problem

How?

[Broni]

This is not proper forum to post HJT log.

Did you try Safe Mode with Networking?

When I diagnose the problem

How?

[soccermom411916]

Sorry about the log - I hoped it would help.

I'll try safe mode.

When I try to start IE, I get the message cannot connect to Internet, click here to diagnose problem. I did and that's where I got the message about probably being blocked by a firewall.

[Broni]

Also, do you use router?

Then...

1. Click Start>Run (Start>"Start search" in Vista).

2. Type in (or copy and paste):

cmd /c ping google.com>%temp%\$.$&notepad %temp%\$.$

and press Enter.

3. Notepad will open.

4. Copy all text in Notepad ([Ctrl-A], then [Ctrl-C]), and then post it (paste = [Ctrl-V]) in your next reply.

[soccermom411916]

Tried safe mode - still can't get on. Network Diagnostics for Windows XP still says it is probably caused by firewall settings.

[Broni]

What about my next questions?

[soccermom411916]

Here you go:

Pinging google.com [66.249.80.104] with 32 bytes of data:






Request timed out.


Reply from 66.249.80.104: bytes=32 time=36ms TTL=49


Reply from 66.249.80.104: bytes=32 time=36ms TTL=49


Request timed out.






Ping statistics for 66.249.80.104:


Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),


Approximate round trip times in milli-seconds:


Minimum = 36ms, Maximum = 36ms, Average = 36ms

[Broni]

Again, do you use router?

It looks like you have partial connection (50% loss).
Did you run that command from normal mode, or safe mode with networking?

Try very same command, replacing google.com with 209.85.171.99
Post results.

[soccermom411916]

Yes, I use a router. I was in safe mode when I tried the last item. I just rebooted in normal mode and will try the new command. Let me know if I should go back to safe mode. Thanks

[Broni]

I want you to try both commands in both modes, so try both in normal mode and then go back to safe with networking and try numeric (209.85.171.99) address.

After that, turn everything off, hook up computer straight to the modem (bypassing router) and try the very same things.

[soccermom411916]

(Normal mode)

Pinging 209.85.171.99 with 32 bytes of data:


Request timed out.

Request timed out.

Request timed out.

Request timed out.


Ping statistics for 209.85.171.99:


Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Edited by soccermom411916, 20 December 2009 - 03:44 PM.

[soccermom411916]

In normal mode:

Pinging google.com [66.249.80.104] with 32 bytes of data:


Request timed out.

Request timed out.

Reply from 66.249.80.104: bytes=32 time=37ms TTL=49

Reply from 66.249.80.104: bytes=32 time=36ms TTL=49


Ping statistics for 66.249.80.104:

Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),


Approximate round trip times in milli-seconds:

Minimum = 36ms, Maximum = 37ms, Average = 36ms

[soccermom411916]

Safe mode:

Pinging 209.85.71.99 with 32 bytes of data:


Request timed out.

Request timed out.

Request timed out.

Request timed out.


Ping statistics for 209.85.71.99:


Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

[Broni]

How about bypassing router?

[soccermom411916]

Sorry - took awhile to reboot and try and I cannot connect from the laptop without the router.

Normal Mode without router:

Pinging 209.85.71.99 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 209.85.71.99:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Pinging google.com [66.249.80.104] with 32 bytes of data:
Reply from 66.249.80.104: bytes=32 time=36ms TTL=49
Request timed out.
Request timed out.
Reply from 66.249.80.104: bytes=32 time=35ms TTL=49
Ping statistics for 66.249.80.104:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 35ms, Maximum = 36ms, Average = 35ms

Safe mode - couldn't connect at all in safe mode without router. My ISP disappeared all together.
Here are results:
Ping request could not find host google.com. Please check the name and try again.

Pinging 209.85.71.99 with 32 bytes of data:
Reply from 192.168.1.1: Destination host unreachable.
Reply from 192.168.1.1: Destination host unreachable.
Reply from 192.168.1.1: Destination host unreachable.
Reply from 192.168.1.1: Destination host unreachable.
Ping statistics for 209.85.71.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms