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XP delayed Black Screen Boot


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#1
xstreamv

xstreamv

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Hi everyone,

About a week ago, my husband installed the Apple AirPort printer driver on my computer. He also added a new external hard drive to my computer. Since then, my computer has been SO SLOW to boot. First, you see the Microsoft XP regular logo... then this black screen with a white mouse cursor for almost 10 minutes. Then FINALLY it either loads up with a blue XP screen saying "Please wait...." and then the usual logon screen appears.. or it goes straight to the logon screen.

Here is the code I found in Event Viewer with an Error to give some clue as to what is wrong. However, I don't know what it means! I looked it up and it seems like it has something to do with Norton Antivirus??? I've always had a Norton Antivirus error when I logon to windows... that's nothing new. My Norton is disabled.

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1004
Date: 12/30/2009
Time: 3:02:39 PM
User: N/A
Computer: F983C920B0964F8
Description:
Faulting application navapsvc.exe, version 12.0.2.5, faulting module kernel32.dll, version 5.1.2600.5781, fault addressc Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 12/2/2009
Time: 5:04:50 PM
User: N/A
Computer: F983C920B0964F8
Description:
Faulting application navapsvc.exe, version 12.0.2.5, faulting module kernel32.dll, version 5.1.2600.5781, fault address 0x00012afb.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6e 61 76 ure nav
0018: 61 70 73 76 63 2e 65 78 apsvc.ex
0020: 65 20 31 32 2e 30 2e 32 e 12.0.2
0028: 2e 35 20 69 6e 20 6b 65 .5 in ke
0030: 72 6e 65 6c 33 32 2e 64 rnel32.d
0038: 6c 6c 20 35 2e 31 2e 32 ll 5.1.2
0040: 36 30 30 2e 35 37 38 31 600.5781
0048: 20 61 74 20 6f 66 66 73 at offs
0050: 65 74 20 30 30 30 31 32 et 00012
0058: 61 66 62 afb


However,I also found a system error in the event viewer which reads:

Event Type: Error
Event Source: Cdrom
Event Category: None
Event ID: 7
Date: 12/30/2009
Time: 9:52:45 PM
User: N/A
Computer: F983C920B0964F8
Description:
The device, \Device\CdRom0, has a bad block.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 03 00 68 00 01 00 b8 00 ..h....
0008: 00 00 00 00 07 00 04 c0 .......
0010: 00 01 00 00 9c 00 00 c0 ....œ..
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 f0 ae 19 00 00 00 00 ......
0028: 37 dd 18 00 00 00 00 00 7......
0030: ff ff ff ff 00 00 00 00 ....
0038: 40 00 00 c4 02 00 00 00 @......
0040: 00 20 0a 12 48 02 00 00 . ..H...
0048: 00 00 00 00 0a 00 00 00 ........
0050: 00 80 c2 88 90 c1 81 8a .€ˆŠ
0058: 00 00 00 00 70 1e 98 8a ....p.˜Š
0060: 02 00 00 00 de 35 03 00 ....5..
0068: 28 00 00 03 35 de 00 00 (...5..
0070: 01 00 00 00 00 00 00 00 ........
0078: f0 00 03 00 03 35 de 0a ....5.
0080: 00 13 00 00 10 00 00 00 ........
0088: 00 00 00 00 00 00 00 00 ........


I also got this system error on another day in my event log:

Event Type: Error
Event Source: Disk
Event Category: None
Event ID: 11
Date: 12/17/2009
Time: 4:24:08 PM
User: N/A
Computer: F983C920B0964F8
Description:
The driver detected a controller error on \Device\Harddisk2\D.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 00 04 68 00 01 00 b6 00 ..h....
0008: 00 00 00 00 0b 00 04 c0 .......
0010: 03 01 00 00 85 01 00 c0 ....…..
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 5a 28 00 00 00 00 00 00 Z(......
0030: ff ff ff ff 04 00 00 00 ....
0038: 40 00 00 00 00 00 00 00 @.......
0040: ff 20 06 12 4c 01 20 00 ..L. .
0048: c0 00 00 00 0a 00 00 00 .......
0050: e8 82 5d 8a 50 82 5c 8a ‚]ŠP‚\Š
0058: 00 00 00 00 a0 fc 78 8a ....xŠ
0060: 00 00 00 00 00 00 00 00 ........
0068: 1a 00 1c 00 c0 00 00 00 .......
0070: 00 00 00 00 00 00 00 00 ........
0078: 00 00 00 00 00 00 00 00 ........
0080: 00 00 00 00 00 00 00 00 ........
0088: 00 00 00 00 00 00 00 00 ........

I have tried booting from the XP cd and using the "repair" feature. But the computer suddenly doesn't recognize my administrator password as "valid" anymore. What else can I do??? I'm afraid to do anything else with my computer that one day it might not boot at all!

Now that I see the last two system errors have to do with a cdrom and a disk error, I am pretty confident that I was right all along that this junk started happening after my husband hooked up my external harddrive. How can I fix????

Help!

Thank you!

Vanessa

Edited by xstreamv, 30 December 2009 - 10:06 PM.

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#2
123Runner

123Runner

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Hi xstreamv and welcome to Geeks to Go.

The new items are probably conflicting with some thing in the system.

I've always had a Norton Antivirus error when I logon to windows... that's nothing new. My Norton is disabled.

Does this mean that you have no antivirus scanner at all? or are you using something else?

If nothing, then you are open to malware infection.
If using another scanner and you want to remove Nortons, we can uninstall it and then run a removal tool to get rid of the renmants.

If you thing part of the issue is the external drive, then remove it temporarily.

But lets also clear up the virus scanner problem/ issue.

123runner
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