About a week ago, my husband installed the Apple AirPort printer driver on my computer. He also added a new external hard drive to my computer. Since then, my computer has been SO SLOW to boot. First, you see the Microsoft XP regular logo... then this black screen with a white mouse cursor for almost 10 minutes. Then FINALLY it either loads up with a blue XP screen saying "Please wait...." and then the usual logon screen appears.. or it goes straight to the logon screen.
Here is the code I found in Event Viewer with an Error to give some clue as to what is wrong. However, I don't know what it means! I looked it up and it seems like it has something to do with Norton Antivirus??? I've always had a Norton Antivirus error when I logon to windows... that's nothing new. My Norton is disabled.
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1004
Date: 12/30/2009
Time: 3:02:39 PM
User: N/A
Computer: F983C920B0964F8
Description:
Faulting application navapsvc.exe, version 12.0.2.5, faulting module kernel32.dll, version 5.1.2600.5781, fault addressc Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 12/2/2009
Time: 5:04:50 PM
User: N/A
Computer: F983C920B0964F8
Description:
Faulting application navapsvc.exe, version 12.0.2.5, faulting module kernel32.dll, version 5.1.2600.5781, fault address 0x00012afb.
For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6e 61 76 ure nav
0018: 61 70 73 76 63 2e 65 78 apsvc.ex
0020: 65 20 31 32 2e 30 2e 32 e 12.0.2
0028: 2e 35 20 69 6e 20 6b 65 .5 in ke
0030: 72 6e 65 6c 33 32 2e 64 rnel32.d
0038: 6c 6c 20 35 2e 31 2e 32 ll 5.1.2
0040: 36 30 30 2e 35 37 38 31 600.5781
0048: 20 61 74 20 6f 66 66 73 at offs
0050: 65 74 20 30 30 30 31 32 et 00012
0058: 61 66 62 afb
However,I also found a system error in the event viewer which reads:
Event Type: Error
Event Source: Cdrom
Event Category: None
Event ID: 7
Date: 12/30/2009
Time: 9:52:45 PM
User: N/A
Computer: F983C920B0964F8
Description:
The device, \Device\CdRom0, has a bad block.
For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 03 00 68 00 01 00 b8 00 ..h....
0008: 00 00 00 00 07 00 04 c0 .......
0010: 00 01 00 00 9c 00 00 c0 ....œ..
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 f0 ae 19 00 00 00 00 ......
0028: 37 dd 18 00 00 00 00 00 7......
0030: ff ff ff ff 00 00 00 00 ....
0038: 40 00 00 c4 02 00 00 00 @......
0040: 00 20 0a 12 48 02 00 00 . ..H...
0048: 00 00 00 00 0a 00 00 00 ........
0050: 00 80 c2 88 90 c1 81 8a .€ˆŠ
0058: 00 00 00 00 70 1e 98 8a ....p.˜Š
0060: 02 00 00 00 de 35 03 00 ....5..
0068: 28 00 00 03 35 de 00 00 (...5..
0070: 01 00 00 00 00 00 00 00 ........
0078: f0 00 03 00 03 35 de 0a ....5.
0080: 00 13 00 00 10 00 00 00 ........
0088: 00 00 00 00 00 00 00 00 ........
I also got this system error on another day in my event log:
Event Type: Error
Event Source: Disk
Event Category: None
Event ID: 11
Date: 12/17/2009
Time: 4:24:08 PM
User: N/A
Computer: F983C920B0964F8
Description:
The driver detected a controller error on \Device\Harddisk2\D.
For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 00 04 68 00 01 00 b6 00 ..h....
0008: 00 00 00 00 0b 00 04 c0 .......
0010: 03 01 00 00 85 01 00 c0 ....…..
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 5a 28 00 00 00 00 00 00 Z(......
0030: ff ff ff ff 04 00 00 00 ....
0038: 40 00 00 00 00 00 00 00 @.......
0040: ff 20 06 12 4c 01 20 00 ..L. .
0048: c0 00 00 00 0a 00 00 00 .......
0050: e8 82 5d 8a 50 82 5c 8a ‚]ŠP‚\Š
0058: 00 00 00 00 a0 fc 78 8a ....xŠ
0060: 00 00 00 00 00 00 00 00 ........
0068: 1a 00 1c 00 c0 00 00 00 .......
0070: 00 00 00 00 00 00 00 00 ........
0078: 00 00 00 00 00 00 00 00 ........
0080: 00 00 00 00 00 00 00 00 ........
0088: 00 00 00 00 00 00 00 00 ........
I have tried booting from the XP cd and using the "repair" feature. But the computer suddenly doesn't recognize my administrator password as "valid" anymore. What else can I do??? I'm afraid to do anything else with my computer that one day it might not boot at all!
Now that I see the last two system errors have to do with a cdrom and a disk error, I am pretty confident that I was right all along that this junk started happening after my husband hooked up my external harddrive. How can I fix????
Help!
Thank you!
Vanessa
Edited by xstreamv, 30 December 2009 - 10:06 PM.
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