[Cruise475]

Hello Chris_Yannick,

Let's try to uninstall the current drivers and let windows reinstall them.

Go back into your device manager, and select the broken network adapter's. Right Click and Select Uninstall.

After the Windows has uninstalled the drivers' go ahead and reboot the computer and let me know what happens.

Thanks
Cruise

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Hi Cruise,

I went into the Device Manager and tried to uninstall the Network Adapter drivers, but after each attempt the following message appeared: "Failed to uninstall the device. The device may be required to boot up the computer."

I have not attempted anything additional.

Chris

[Chris_Yannick]

Hi Cruise,

I went into the Device Manager and tried to uninstall the Network Adapter drivers, but after each attempt the following message appeared: "Failed to uninstall the device. The device may be required to boot up the computer."

I have not attempted anything additional.

Chris

[Cruise475]

Hi Chris_Yannick,

What is the exact error message you get when you try to connect to the internet?

Cruise

[Chris_Yannick]

Hi Cruise,

The error is as follows:

"Error: AC-0312 0x841008AA"

Chris

[Cruise475]

Hi Chris,

Quick Question, Is America Online your internet hosting provider? Or do you have an account with an internet company and then connect to AOL through that? Also, what make and model is your DSL modem?

Thanks
Cruise

Edited by Cruise475, 12 January 2010 - 01:03 PM.

[Chris_Yannick]

Yes, AOL is my ISP. I am using an ActionTek ED800T modem. The modem and hardware seem to be in perfect working condition. It must have something to do with my registry, since when I restored my computer to an earlier state, I was able to connect just fine.

Chris

[Cruise475]

Hi Chris_Yannick,

Please go to www.opendns.com/start and sign up for a basic account. Once you have signed into the account, It will give you an option to change DNS on your Computer/Router/DNS Server. Select Computer (Becuase you do not have a router) on the next page it will ask you to select your version of Windows. It will now give you step by step instructions with pictures, to configure the OpenDNS server

Just a reminder you will want to follow the setup steps on the computer that is not working

Once that is completed and you have followed the directions, let me know if that helps with your connection problem any!

Thanks
Cruise

[Chris_Yannick]

Hi Cruise,

I have followed the instructions on OpenDNS and still no joy. :-/

When I attempt to connect through TCP/IP, the following error code appears: Error: AC-3001 0x84100118

Chris

[Cruise475]

Hi Chris_Yannick,

I am going to do some research, in the meantime try the instructions here

Thanks
Cruise

[Chris_Yannick]

Thanks Cruise. I have done some research myself and I am completely stumped on how to solve my connectivity issues.

Since I will no longer have the luxury of a second laptop to access internet with (I will have to give this one back soon), and being that I need the internet to post to the forums, download fixes, get updates, etc, I'm beginning to think maybe I should just initiate the system restore feature on my infected laptop as a temporary stopgap solution.

It may undo some of the cleaniing we've done, but at least i'll have internet access, which is the most important thing at the moment.

What do you think?

Thanks,
Chris

[Cruise475]

Hi Chris,

Go ahead and go back to the restore point that worked with the internet. We will then continue to clean from there. At that point, I would like to see a new OTS scan as well as a new GMER scan!

Thanks
Cruise

[Chris_Yannick]

Hi Cruise,

It seems things have gone from bad to worse.

Upon performing system restore, an error occurred and now my computer won't even boot into windows. I've tried booting into safe mode and each time I am greeted with a blue screen that reads: "A problem has been detected and windows has been shut down to prevent damage to your computer".

Any ideas?

[Cruise475]

Hello Chris_Yannick,

Lets give this a shot. Are you able to use the command prompt?

If so do the following

• type cd \ then enter
• type cd "system volume information"\_resto~1 then enter
• type dir then enter

when you hit Enter> it will list all the restore points folders
like rp1,rp2........ we have to see the last restore point to copy
the file from a recent backup. if the restore points have more than
one page then you have keep on hitting the Enter> key to view the
last restore point folder. You will have to choose the second to the
last option, if it has more than 2 RP's.

• type cd rp* {where * is the second to the last restore point no. }
  (Note : Example : cd rp8, if rp8 is the second to the last restore point,
  where last restore point no.=9 )
  
• then type cd snaphot
  
  Now the command Prompt will look like this c:\system~1\_resto~1\rp9\snapshot>
  
• type: copy _registry_machine_system c:\windows\system32\config\system
  press enter
• type: copy _registry_machine_software c:\windows\system32\config\software
  press enter
• then type exit

Then try a reboot

Let me know how that works
Cruise

[Chris_Yannick]

Hi Cruise,

I went into the command prompt on the recovery console and did everything outlined above, rebooted my machine, but then was still greeted with the same blue screen. Tried rebooting again in safe mode and had the same result.

Chris

[Cruise475]

Hello Chris_Yannick

This file is big Print these instruction out so that you know what you are doing

Two programs to download

First

ISOBurner this will allow you to burn OTLPE.iso to a cd and make it bootable. Just install the programme, from there on in it is fairly automatic. Instructions

Second

• Download OTLPE.iso and burn to a CD using ISO Burner. NOTE: This file is 292Mb in size so it may take some time to download.
• When downloaded double click and this will then open ISOBurner to burn the file to CD
• Reboot your system using the boot CD you just created.
  
  Note : If you do not know how to set your computer to boot from CD follow the steps here
  
• Your system should now display a REATOGO-X-PE desktop.
• Double-click on the OTLPE icon.
• When asked "Do you wish to load the remote registry", select Yes
• When asked "Do you wish to load remote user profile(s) for scanning", select Yes
• Ensure the box "Automatically Load All Remaining Users" is checked and press OK
• OTL should now start.
• Press Run Scan to start the scan.
• When finished, the file will be saved in drive C:\OTL.txt
• Copy this file to a USB drive if you do not have internet connection on this system
• Please post the contents of the C:\OTL.txt file in your reply.

Thanks
Cruise