Welcome to Geeks to Go - Register now for FREE

Need help with your computer or device? Want to learn new tech skills? You're in the right place!
Geeks to Go is a friendly community of tech experts who can solve any problem you have. Just create a free account and post your question. Our volunteers will reply quickly and guide you through the steps. Don't let tech troubles stop you. Join Geeks to Go now and get the support you need!

How it Works Create Account

Javascript Disabled Detected

You currently have javascript disabled. Several functions may not work. Please re-enable javascript to access full functionality.

Antivirus live can only get into setup utilities

Started by Chesney96 , Jan 08 2010 01:12 PM

Please log in to reply

#1
Chesney96

Posted 08 January 2010 - 01:12 PM

New Member

Member
1 posts

My sister has gotten the Antivirus live on her HP Compaq with Windows XP. She can't run virus scan or get on the internet or restore or recovery while in regular startup. She can't download anything because She can't get on the internet. She tried to get into safe mode by pressing F8 and she gets "42 301 keyboard error". She gets the same with F10. The only thing she can get to is the setup utilities by pressing F11. she can't use any commands from run: while in regular startup.

I would appreciate any ideas. Thank you very much