[plip73]

Hi good day .. I have a problem with my computer ... my computer has no audio .. i tried shifting from my speakers, to my headphone and still there are no audio... my speakers and headphones are working perfectly fine in my laptop ... hope someone could help me ..

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Check speaker connection to back of system
Check volume control in windows by doing the following:
Go to Start and The Run
Type in sndvol32.exe and press Enter
Make sure Master Volume is not muted and turned up
Check Cd Player volume is not muted and turned up

[rshaffer61]

Check speaker connection to back of system
Check volume control in windows by doing the following:
Go to Start and The Run
Type in sndvol32.exe and press Enter
Make sure Master Volume is not muted and turned up
Check Cd Player volume is not muted and turned up

[plip73]

Thanks for the help ... and I already did that but there's still no audio ....

[rshaffer61]

What is the make and model of your laptop?
Have you gone to the manufacturer website and updated the drivers?
Was there any updates done to the laptop prior to the issue starting like software or drivers?
Anything downloaded from the internet prior to the issue starting?
Have you run any diagnostics on the system?
Go to Start then to Control Panel
Right Click on Audio Devices and then go to Properties
Click on Device tab and under that what is the default audio device?

[plip73]

The laptop did not have the current updates .... and i did look at the control panel section and the default devices is set on to the speakers . "realtek HD audio output" ....

[rshaffer61]

Go to Device Manager and then click on the tab named Device Drivers

Disable microsoft UAA bus driver ...
Uninstall UAA bus driver

Install realtek driver and it will work.

[plip73]

There's a big problem i have accidentally uninstalled mcrosoft UAA bus driver .. is there a way to reinstall it back?

[rshaffer61]

ok if it is uninstalled then you need to install the Realtek driver.

[plip73]

I noticed that when restart my computer the Microsoft UAA driver is there again .. and i tried disabling it and re.installed my my realtek HD driver again .. but the problem is still there ...

[rshaffer61]

Well it seems the audio chipset may be faulty then or the updates may all have to be done to see if there is a update for the audio in them.

[plip73]

I use to have the audio before but it just suddenly stopped .. well ill try to check for updates .. thanks for the help .. greatly appreciated it

[rshaffer61]

Being that it suddenly stopped for no reason at all then I am more thinking the audio chips has probably failed.

[plip73]

Is there a way to fix it ?

[rshaffer61]

Laptop or desktop?
If laptop no way.
If desktop then yes but you would have to purchase a soundcard. Depending on the quality of sound you want to get then they can start at as 13.00OSD for a 2.1 sound card.
You can go HERE to TigerDirect and look through the cards. On the left you can get a card that will do 2.1 to a card that will do 7.1

They also have some external sound cards HERE but i can't honestly tell you how they work. If you have a laptop this might be a way to get sound back. I;ve never used one so it would be wrong of me to advise you on them.

[plip73]

My laptop is working fine .. the problem is in my desktop .. thanks .. i'll looking at it ..