[.rachel.]

Hi,

I'm new here, so I hope that I am posting in the right place...

My sister's computer has had the desktop wallpaper replaced with a screen that states:

"Your system is infected. System has been stopped due to a serious malfunction. Spyware activity has been detected. It is recommended to use spyware removal tool to prevent data loss. Do not use the computer before all spyware removed."

I believe that her computer has Windows XP operating system. I'm trying to help long distance, so I can't check myself, and she is nervous to do anything until we know what the problem is.

Any assistance you can give me to help her remove the virus is much appreciated!

Thanks in advance!

Rachel

[rshaffer61]

I suggest you go to the Malware Removal and Spyware Removal Forum and run all the steps located in the
START HERE. These self-help tools will help you clean up 70% of problems on your own.
If you are still having problems after doing the steps, then please post the reguested logs in THAT forum.
If you are unable to run any of the tools then start a new topic in the malware forum and put this in the subject line...I am unable to run any malware tools

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Add a link to this topic so that malware tech can see what steps have been taken here

[.rachel.]

Thanks!

I'll start working on it tomorrow...

Have a great evening!

Rachel

[rshaffer61]

You are welcome and good luck.