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Cannot Connect to iTunes Store

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I cannot connect to the iTunes store. I have never been able to connect with this computer; I had a problem and had to install my library onto an external hard drive and begin using a new computer. iTunes installed on the new computer, and the library looks fine, but I cannot connect to the store, which means I cannot connect to a lot of my music. When I attempt to, the error message reads "iTunes could not connect to the iTunes store. Make sure your Network Connection is active and try again." When I run the Diagnostic in iTunes, it says that a "Secure connection to iTunes failed." I manually deleted the DNS cache as it instructs on the Diagnostic. I deleted and then readded iTunes to my list of accepted programs on Symantec Firewall. Windows Firewall is disabled. When nothing worked, I disabled the Symantec firewall. I still cannot connect to the iTunes store.
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Robin Hood

Robin Hood


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Howdy Stlecker. :)

Firstly, is your ISP configured to let iTunes connect?

Secondly, go to the following link and make sure the specific domains mentioned are in your trusted domains and exclusion lists:


Thirdly, go to the iTunes website to download the latest version of their software:


Fourthly, perhaps the Hosts File is blocking the iTunes store. Please follow the below instructions to solve this possible problem:

2. Select the hosts file.
3. Then click the Edit menu, and choose Copy.
4. Then click the Edit menu again, and choose Paste. There should now be a duplicate of the hosts file named "Copy of hosts".
5. Drag the original hosts file to your desktop.
6. Right-click the "Copy of hosts" file and choose Open. You may be prompted to choose the program you want to use to open this file. Double-click Notepad.
7. When Notepad opens, click the Edit menu and choose Select All. Then click the Edit menu, and choose Delete.
8. Click the File menu, and choose Save. Close Notepad.
9. Right-click the "Copy of hosts" file, and choose Rename. Type "hosts" (without quotation marks) and press Enter.
10. Reboot your computer and try connecting to the iTunes Store.

Let me know if you have any success. :)
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