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HUGE problem! please help!


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#1
kitkin15

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my aunt has had her computer for 4-5 years. she had internet on it when she got it, than she moved and did not have internet. for the past...2 years her computer had no internet. she got internet last monday. well before her husband was looking at stuff he shouldnt have and got some virus's, than yesterday her daughter acadently installed "antivirus plus"...a well known rough antivirus. so today i ran malwarebytes, and it got rid of it. than i updated the computer (XP service pack 3) and well....now it wont start, it will give me the option to boot in:
safe mode
" " with networking
" " command prompt
last known good config
start normaly

ive tried all of them, and it comes back to this screen in the end. i dont know what to do.

when her husband got some virus's on her computer, she thought that the only way to get rid of "trogens" was to uninstall everything and re boot with the CD's that came with the computer...well she broke it off with her husband before she moved and the CD's were lost in the move, so she cant boot with the CD's

what can i do to fix this?
im good with vista...not that great with XP but i know enough to get by.
i would like any and all help, thank you so much
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#2
rshaffer61

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Without knowing what actually caused the problem I am guessing on this one.

If you have Windows CD...

1. Insert your Windows XP CD into your CD and assure that your CD-ROM drive is capable of booting the CD.
2. Once you have booted from CD, do NOT select the option that states: Press F2 to initiate the Automated System Recovery (ASR) tool.
You’re going to proceed until you see the following screen, at which point you will press the “R” key to enter the recovery console:

Posted Image

3. After you have selected the appropriate option from step two, you will be prompted to select a valid Windows installation (typically number “1").
Select the installation number, and hit Enter.
If there is an administrator password for the administrator account, enter it and hit Enter (if asked for the password, and you don't know it, you're out of luck).
You will be greeted with this screen, which indicates a recovery console at the ready:

Posted Image

4. There are eight commands you must enter in sequence to repair any of the issues I noted in the opening of this guide.
I will introduce them here, and then show the results graphically in the next six steps.
NOTE. Make sure, you press Enter after each command. Make sure, all commands are exact, including "spaces".
These commands are as follows:

CD..
ATTRIB -H C:\boot.ini
ATTRIB -S C:\boot.ini
ATTRIB -R C:\boot.ini
del boot.ini
BOOTCFG /Rebuild


Note about the above command.
BOOTCFG /REBUILD command which searches for pre-existing installations of Windows XP and rebuilds sundry essential components of the Windows operating system, recompiles the BOOT.INI file and corrects a litany of common Windows errors.
It is very important that you do one or both of the following two things:
A.) Every Windows XP owner must use /FASTDETECT as OS Load Option when the rebuild process is finalizing.
B.) If you are the owner of a CPU featuring Intel’s XD or AMD’s NX buffer overflow protection, you must also use /NOEXECUTE=OPTIN as an OS Load Option.
For the Enter Load Identifier portion of this command, you should enter the name of the operating system you have installed.
If, for example, you are using Windows XP Home, you could type Microsoft Windows XP Home Edition for the identifier (it's not crucial, however what the name is, as long, as it's meaningful).
Here is your computer screen:

Posted Image

5. Following command verifies the integrity of the hard drive containing the Windows XP installation. While this step is not an essential function in our process, it’s still good to be sure that the drive is physically capable of running windows, in that it contains no bad sectors or other corruptions that might be the culprit:

CHKDSK /R

6. This last command writes a new boot sector to the hard drive and cleans up all the loose ends we created by rebuilding the BOOT.INI file and the system files. When the Windows Recovery Console asks you if you are Sure you want to write a new bootsector to the partition C: ? just hit “Y”, then Enter to confirm your decision:

FIXBOOT

7. It’s time to reboot your PC by typing
EXIT
and pressing Enter.

With any luck, your PC will boot successfully into Windows XP as if your various DLL, Hive, EXE and NTLDR errors never existed.



2. If you don't have Windows CD...
Download Windows Recovery Console: http://www.thecomput...om/files/rc.iso
Download, and install free Imgburn: http://www.imgburn.c...hp?act=download
Using Imgburn, burn rc.iso to a CD.
Boot to the CD...let it finish loading.
When the "Welcome to Setup" screen appears, press R to start the Recovery Console.
Then, follow instructions from Step #3 above.

Thanks To Broni For The Instructions
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#3
kitkin15

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ok, but i have one problem...no CD. she lost it in the move.

is there anyway for me to LEGALY get the CD? can i call the company and get it free? or do i have to buy it?

i know that i will need the CD to fix her computer.

and is it leagal to barrow a friends CD? i have one at home and if itll work than ill use it for now, than ill have my aunt buy one
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#4
rshaffer61

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Yes you can borrow a friends cd as long as it is the same flavor as what she has Home, media Center or Pro
Also if you look at the bottom of the instructions there is a alternative to not having the XP cd.
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#5
kitkin15

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oh ok thanks both of you =)
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#6
rshaffer61

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No problem just let us know when you are ready to resume and we will continue.
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#7
kitkin15

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ok, i am going back to her house tomarrow, at around 6:00 so i should be done with all that a little after that, she just txted me and told me that she found her CD's, i think shes going to try and reboot her computer...im going to tell her to stop so i can follow these instructions compleatly
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#8
rshaffer61

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Yes please follow the instructions as anything else might make it worse.
If it does work please post from that system and we can continue from there.
Thank you for the update.
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