Jump to content

Welcome Guest to Geeks to Go - Register now for FREE
Geeks To Go is a helpful hub, where thousands of friendly volunteers serve up answers and support. Get free advice from the experts. Feel free to browse the site as a guest. However, you must log in to reply to existing topics or start a new topic of your own, and enjoy all this forum has to offer. Additionally, if you can assist another member by sharing your knowledge, please post a reply! Best of all - Registration and all assistance, is FREE! Learn more about How it Works. Infected? Malware Cleaning Guide. What are you waiting for?
Create an Account Login to Account

MISSING DRIVES


  • Please log in to reply

#1
olgaelena

olgaelena

    New Member

  • Member
  • Pip
  • 3 posts
hi,
I have a DELL Optiplex GX520 that is not reading my DVD/CD drive. Files are missing. REad about iTunes 8 and changing the registry, did it but problem not solved. When I restarted my computer I got a black screen that says:
Drive 1 Not Found: Parallel ATA, PATA-0 (PRI IDE Master)
Drive 2 Not Found: Parallel ATA, PATA-1 (PRI IDE Slave)

I hit the F2 key which takes me into Windows and my computer starts, but my DVD will not work.

I'm a stay at home mom ;o) so not very savvy with this stuff.....please help!

Olga
  • 0

Similar Topics: MISSING DRIVES     x


#2
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 33,953 posts
Does the cdrom show up in My Computer?
If not One of these may help:

1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/314060
Restart computer.
or...
3. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.

Thank's to Broni for the instructions
  • 0

#3
olgaelena

olgaelena

    New Member

  • Member
  • Pip
  • 3 posts
Thanks, my drives don't show anywhere, so I tried steps 1,2 and 3 but nothing worked. Device Manager doesn't list the drive, Microsoft support diagnosed that the drives were missing but couldn't fix the problem, they sent me to a website where they asked for $50 to solve the issue, step 3 didn't work. I'm looking at your fourth recommendation but not sure which of the items I'm supposed to uninstall, the names are different from what you called them...

Under IDE ATA/ATAPI controllers I have:
-Intel® 82801 GB Serial ATA Storage Controllers -27C0
-Intel® 82801 GB Ultra ATA Storage Controllers -27DF
-Primary IDE Channel

Which of these should I uninstall?

Thanks so much for your help!
  • 0

#4
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 33,953 posts
Your initial post is what concerns me because neither drive is being seen at times during the first boot. This would indicate a bad ribbon or possibly a bad controller on the motherboard.
I take it there is no warranty on the system at this time?
How old is the system?
Device Manager usually tells if drivers are working but not worth a lot for the device itself unless it is faulty.
When was the last time you checked the inside of the system and cleaned it out and made sure all the connections had not come loose?
  • 0

#5
olgaelena

olgaelena

    New Member

  • Member
  • Pip
  • 3 posts
No warranty, about 6 years old. I don't think I could ever attempt to disassemble a computer, clean it and put it back together, the furthest I've gone in repair is putting my son's cap gun together after he dropped it and a part came loose. Is it time to bring it into a shop for repair?
  • 0

#6
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 33,953 posts
no disassembling required. Just take the side panel off and you have access to the inside.
Look at this tutorial as it is the best I have seen for building your own PC. It will give you the general ideal of what you would be looking at inside the system. It was created by one of our own Tech Staff and I can say even though I have been building systems for 10 years plus now this was a very thorough tutorial for anyone.
It is located HERE
What I want to make sure of is that the system is cleaned out to prevent a overheating issue. Heat can cause several different issues of which killing a system is the worst.

Edited by rshaffer61, 25 January 2010 - 01:26 PM.

  • 0


0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

featured