[GabbyisGabby]

Hello my name is Gabby, Im sixteen, but I am not that computer savvy. Whenever I am on my computer randomly a blue screen will pop up. The last time it did it read at the top "BAD_POOL_CALLER", at the bottom of the blue screen it says "beggining dump of physical memory dump of physical memory complete". But when then I just restart the computer and it works fine. I'm pretty sure it's a virus of some sort, but I need help trying to remove it. One other thing, one extra gb of memory was stored before this started happening. Please help, I do not have a virus protection system and I dont know of any free ones. The one my mom bought was Defender PRO and it sucks haha.

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I suggest you go to the Malware Removal and Spyware Removal Forum and run all the steps located in the
START HERE. These self-help tools will help you clean up 70% of problems on your own.
If you are still having problems after doing the steps, then please post the reguested logs in THAT forum.
If you are unable to run any of the tools then start a new topic in the malware forum and put this in the subject line...I am unable to run any malware tools

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Add a link to this topic so that malware tech can see what steps have been taken here

[rshaffer61]

I suggest you go to the Malware Removal and Spyware Removal Forum and run all the steps located in the
START HERE. These self-help tools will help you clean up 70% of problems on your own.
If you are still having problems after doing the steps, then please post the reguested logs in THAT forum.
If you are unable to run any of the tools then start a new topic in the malware forum and put this in the subject line...I am unable to run any malware tools

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Add a link to this topic so that malware tech can see what steps have been taken here