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My mums office computer was just infected with the infamous Tidserv.H!inf trojan. Because it's her office computer she doesn't feel comfortable with me toying around with it blindfolded (as I normally would successfully).
it's infected the nvgts system file in the drivers folder. And she's running xp.
What i would do..
Disable the system restore, do an update on Norton for new virus definitions, restart to safemode and than run a new full scan.
would that work?
my mum needs some peace of mind.
Thanks a bunch!
:) :)
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Disabling System Restore is like cutting down a safety net because it has a few thorns. Stupid idea. I know Norton and McAfee always tell you to do that but it really makes no sense. Infections in System Restore won't jump out and reinfect your system unless you tell System Restore to go back to an earlier date and cleaning a system is a dangerous thing so a safety net is really a good idea.

Running a scan in Safe Mode won't hurt anything but it's unlikely to fix the problem if the same antivirus didn't catch it at the beginning.

What you should do is follow our guide at the top of the forum.
and then post your logs.

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