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Outlook Express in box appears on start up


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#1
patel121

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Hi I seem to have this problem where on start up of my laptop the Outlook Express 6 appears - I dont recall settin outlook up as I dont use it and I dont even know if i installed this

Pls can someone help as i hope this is not some bogus virus!

cheers
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#2
happyrock

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go to START..RUN...type in MSCONFIG...then click on OK or press ENTER..
click on START UP TAB...uncheck Outlook and Outlook Express and MS office if its there...reboot
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#3
patel121

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Hi Happyrock

thanks for your response.
So i went to start up and i did not have the option to uncheck Outlook & Outlook Express as they were not there - I was only able to uncheck MS Office. however on re-boot of the laptop the Outlook Express 6 appeared again also when i turn my laptop on it is very slow starting to get to the actual Desktop page

I await your advices
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#4
happyrock

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first we will deal with the outlook thing ...then we will work on the slow loading issue...
click on start...control panel...add/remove programs...after its loaded ..
on the left hand side click on add/remove windows components...uncheck outlook express...click next...when its done click on finish...reboot
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#5
patel121

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Hey I followed ur instructions and the outlook was already unticked - I ticked it then unticked it and re-booted but still same problem
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#6
happyrock

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try to tick it then reboot...then untick it
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#7
patel121

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Hi
So i ticked then re-booted then unticked and re-booted - after the last re-boot no outlook showing up - but i stil have a very lengthy start up - are you able to help with that?
cheers for your help so far
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#8
Broni

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Did the slowness start recently?

Please, post some computer info:
- processor type, amount of RAM (hold Windows logo key, hit Pause/Break key)
- hard drive size/free space (open "My Computer", right click on hard drive letter, click "Properties")
- security programs in use (antivirus, firewall)
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#9
patel121

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Hi Broni
The slowness was there but has increased slowness over the past few days. Pls see below info as requested:
Processor: 1.60GHZ Intel Pentium M (1600MHz Processor)
RAM: 512MB
HDD: 60GB
Mcrosoft Windows XP Version 2002 - Service Pack 2
USED SPACE: 21.3GB
FREE SPACE: 6.54GB
ANTIVIRUS - AVAST

Let me know if u need any more info
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#10
Broni

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This: HDD: 60GB
and these:
USED SPACE: 21.3GB
FREE SPACE: 6.54GB

don't add up.
How come?

You surely could use another 512MB of RAM.

Download Autoruns for Windows: http://technet.micro...s/bb963902.aspx
No installation required.
Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.
Go File>Save, and save it as AutoRuns.txt file to know location.
You must select Text from drop-down menu as a file type:

Posted Image

Attach the file to your next reply.
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#11
patel121

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Hey Broni

Please see attached report

thanks

Attached Files


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#12
Broni

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You never did comment on this:

This: HDD: 60GB
and these:
USED SPACE: 21.3GB
FREE SPACE: 6.54GB
don't add up.
How come?


You have some unneeded startups, so let's disable some and see how it goes.

First of all...
Unless you willingly installed Kontiki Player....
Go Start>Control Panel>Add\Remove ("Programs and Features" in Vista), and uninstall Sky Anytime (if present).
Download, and run KClean.exe: http://static.sky.co...lean/KClean.exe to remove Kontiki from your computer.
NOTE: Kontiki is a known resource hog.

Then, re-run Autoruns, click on "Logon" tab and UN-check following items:

+ "AppleSyncNotifier"
+ "ATIModeChange"
+ "ATIPTA"
+ "iTunesHelper"
+ "SunJavaUpdateSched"
+ "VAIO Update 2"
+ "Adobe Gamma Loader.lnk"
+ "BitTorrent DNA"
+ "MSMSGS"

Restart computer.

Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.
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#13
patel121

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Hey Broni

In response to the properties - I ahve attached a screen dump of the info

The programme Sky Anytime was not available for me to uninstall

I have actioned the rest of the instructions

cheers
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#14
Broni

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I don't see any attachment.
How is computer doing?
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#15
patel121

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Hey Broni
so outlook issue has gone but still seems slow to me - maybe thats how its meant to be?!
how do i attach a file? i saved the dump in word but it doesnt seem to attach

cheers
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