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DVD Drives won't recognize DVDs or CDs


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#1
brightflash

brightflash

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Both of the DVD drives in my Dell computer (one called an HL-DT-ST DVD+-RW GSA-H21N; the other an HL-DT-ST DVD-ROM GDR8164B)Show up as DVD Drives in the "Name" field but as CD Drives in the "Type" field of the "My Computer" window.

When I insert either a DVD or a CD into either drive, the "Name" changes from DVD Drive (D:) or DVD-RW Drive (E:) to CD Drive (D:) or CD Drive (E:). [Once I remove the DVD or CD, the "Name" returns to DVD Drive (D:) or DVD-RW Drive (E:).]

The D: drive, with disc inserted, shows no size or space; both the size and space columns are blank. The E: drive, with disc inserted, shows 0 bytes in both the size and space columns.

When, with the disc inserted in the drive, I try to "Open" the D: drive to look at the content of either the DVD or CD, I get an error message box to "Insert disk." Strangely, though the "Name" and "Type" fields both still indicate that the drive is a CD Drive, the "Insert disk" error message box shows a "DVDRom" icon on the left-hand side....

When, with disc inserted, I try to "Open" the E: drive, I don't get an error message. Instead, I am popped to a CD Drive (E:) window with a message in the left-hand (navigation) column titled, "CD Writing Tasks" and one option: "Write these files to CD." --There are no files in the window that could be written. But that's the message I get.

*******

I have checked my cabling. Both drives appear to be properly connected to the motherboard. Also, my Device Manager shows no errors. . . .

Any suggestions on how to get these drives working again?

THANKS!

John
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#2
brightflash

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Any suggestions on how to get these drives working again?

Strange . . .

My tech support guy from work reminded me of what we discovered once before: My DVD drives stop working when I have my Plantronics digital headset plugged into one of the USB ports on the front of the computer.

The drives work again if and when I either disconnect the headset or plug it into one of the USB ports on the back of the computer.

. . . I record this "solution" here in case it can be of help to someone else.

Thanks!
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